Was looking forward to a nice 7 day cruise since our last cruise was 4 months ago. Having beautiful ports close by as Miami & Fort Lauderdale we hop on last minutes regularly, this would be our 38 cruise and next month we go on a 3 day out of Miami. Costa cruise came up within our cruising group and we purchased the trip. upon arrival at the port we quickly checked in very efficiently. later got to our room which is what we expected and found our luggage already inside that was great.Started our 7 day R & R. That evening we got to second seating #104 sat down & two gentlemen came over handed us our menus & left, never introduced themselves. Served water once and didn't see them for 15 min. i had to ask him to bring a pitcher of water since i drink alot of water during dinner & since his water rounds were far & in between it would probably be better. my experience with the dinning room was the worst i have ever experienced in my life. The food was substandard, presentation was substandard & our waiters were the worst. We ordered wine the first four days at the table,asked for a ice bucket twice to maintain the wine cool it was like talking to a wall even though we speak fluent english & spanish so it wasn't a language problem.The maitre'd showed up to the two Italian speaking tables next to us and ignored the rest. One evening after dinner we were having some drinks & were talking to a Canadian couple with equal amount of trip under there belts which had the same opinion of the dinning room staff. So for this reason I give the dinning room staff of Costa fortuna thumbs down.I received more welcomes from the residents of the island of Grand Turk walking down the street in 5 hrs than the whole 7 days at sea with the Costa Ship Staff. My room stuart Jesse was great he got double gratuity. Shows were ok, nothing to white home about. This was a bad trip, will not travel Costa again.