I will start off by saying this was not our first cruise. Both my husband and myself have been on several cruises in the past. We traveled with a group of 20 on this one. This was the groups second cruise together. Every one in the group had also been on many individual cruises in the past as well.
Coming from the Northeast ,of the U.S.A., we all arrived in San Juan on Friday to make sure we were all able to get there. We arrived at the port Saturday at approximately 1230 PM. Every single person in our party received their luggage by mid afternoon except my husband. I had 2 suitcases arrive , he had nothing. After speaking with guest relations they asked him to come down and look at 2 bags that weren't marked clearly maybe one was his and it wasn't. He did receive his bag close to 9PM that night. We found this unacceptable. Guest relations really did not care.
In a nutshell more than likely we will NOT be rejoining Celebrity any time soon. I found the spa prices extraordinarily high as well as the wine prices. The only "ship" excursion we all went on was the Wacky River Tubing which in itself was excellent. However they should not brag how at the end of the excursion there are refreshments. For 50 people on the excursion each person received, if they were lucky, one ounce of rum punch and maybe an inch long piece of fresh coconut or mango, which was delicious but not sufficient. I can't tell you if that is the cruise lines fault or not.