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Queen Mary 2 (QM2) Review

4.0 / 5.0
Editor Rating
1246 reviews
10 Awards

Queen Mary 2 - Not up to expectations

Review for Queen Mary 2 (QM2) to the Bahamas
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First Time Cruiser • Age 80s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Feb 2008

My trip was booked through Cunard Lines direct. A four day Presidents Weekend Cruise to Princess Cay in the Bahamas The trip was a combination retirement/birthday present and was being paid for by a third party. Unfortunately the person who paid for the trip encountered a number of difficulties with Cunard Customer Service which is headquartered in Santa Clarita California. Customer service agents ranged from just plain old "bored" to down right "rude". With even one saying the payor could call her back and when the payor did call back the customer service rep refused to talk with the person who was paying for the cruise. Apparently the problem was that a third party was paying for the cruise and that seemed to throw customer service at Cunard into a tail spin. Finally after being put in touch with a customer service supervisor the issues were resolved. However, not before the Cunard computer system attempted to increase the cost of the cruise and the supervisor had to manually correct the pricing.

Queen Mary 2 was scheduled to sail from New York - Round Trip - to Princess Qay in the Bahamas on Friday February 15th, 2008, a four day Presidents Day weekend trip which should have been an excellent marketing opportunity for Cunard.

I left San Francisco On Thursday February 14th for the five and a half hour flight to New York. United Airlines flight # 8 left on time and arrived on time, very smooth flying at 37,000 feet above a country covered with snow and ice.

Cabin Review

Cabin D-6
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