When we checked in our room we found it dirty. There was hair on the floor, the bathroom glass was dirty and not cleaned properly and the sliding glass doors to the balcony had handprints on it. Also, there was mold in the shower. We complained and everything was corrected except the mold. They said that they were out of bleach. We did not meet our steward until the fifth day and that was by accident. He never introduced himself. Every afternoon/evening we had to call for ice.
We selected our excursions two weeks prior to the trip. At 5:00 PM on the third day we were called to notify us that our excursion for the next morning had been cancelled and they gave us two hours to select another from what was left over. We had to do this during dinner. There are many signs that say all excursions leave rain or shine yet they cancelled us. I feel since they booked the excursion with us they should keep the commitment on their end regardless whether they have enough booking; and of course they should have given us more notice. I met another passenger who was cancelled on another excursion the morning of it and he could not book another.
The Teppanyaki Room only seats ten people and there are only three seatings per evening. The "Rules" are that you cannot make reservations prior to 7:00 AM of the day before. We tried for three days and could not get reservations. So on the morning of the fourth day I got up and went down to the reservation desk at 6:45 AM. I was first in line. The reservation person arrived at 6:55 AM and opened her computer. I asked for the 7:30 PM seating for the next day. There was a clock above her and it was about 6:58 AM at this point. She told me that that time slot was already taken. I asked how that was possible since I was first in line. She told me that you can also call and that there were two telephone lines that were taking reservations. I asked still how it was possible since the "Rule" was not before 7:00 AM and she went into her computer at 6:58 AM. She started to give me the run-around. I asked for her supervisor. When he arrived he gave me the sams BS. I feel that they are either not following their own rules or someone is showing favoritism to others.