This was our first cruise out of Cape Liberty. We have left out of NYC, Brooklyn, Miami, Ft. Lauderdale, San Juan, and foreign ports on other cruises. This was the best overall departure experience for us. This being that we live in North Jersey. The total time from our home to being on board in our room was less than 1 ½ hours.
True, there is some need to improve the traffic flow at the port, the passenger security screening could be improved, but we had little delay once into the check in lines. We are Diamond Members and our service was superb. Having your SetSail Pass completed and your credit card and passport on hand when checking in will greatly improve the flow for everyone.
The ship - We have sailed on the Explorer three times. It remains a beautiful vessel but there are signs of a much needed refurbishing both in the rooms and common spaces.