I just returned from the Western Caribbean on the Costa Fortuna and was disappointed. I have taken cruises before on RC, and Costa does not measure up. Maybe I was naive thinking a European cruise line was the same, but the service was poor in many areas. I will start with the room which was very clean and comfortable, although getting a wash cloth was almost impossible. We asked everyday and finally resorted to taking them off the cart ourselves. The ship needs some upgrading but everything was clean. The dining experience was terrible. Aside from the Italian dishes, most of the food was cold and unimaginative. The steak was always cooked the same - medium - no matter what you requested. Getting any condiments was impossible. One night we had baked potatoes and waited over 10 minutes for sour cream. I ordered a drink and waited 45 minutes, even after I asked twice where it was. The desserts were only so-so. The buffet was good and bad, depending on the time of day. Going to the dining room for breakfast was fast and tasty, by far the best meal of the day. The entertainment was very good, but you better enjoy Italian music. One of the most annoying parts was having the crew not speak English. One day I went to a "quiz" where the crew member could barely speak English, and she was harassing a group of elderly Americans who could not understand her speaking. This happened more than once where the crew was rude to Americans. The islands were great - Grand Turk being my favorite. We only did a couple of shore excursions and they were fun. Overall I had a good time, but would not sail Costa again.