What can I say about this cruise, it was the worst I had ever taken. My husband and I booked this cruise for our 5th anniversary. It was planned from the time we took our honeymoon basically. Let me start by saying that I am travel agent but we paid full price for this cruise, as we wanted to travel at this specific time.
We booked our own tickets into San Juan and hailed a cab from the airport. No problems here. Our documents were to be a pier pick-up so I did not have NCL baggage tags for our luggage. When I entered the cruise terminal and got to the desk, the staff had no idea what I was talking about and said that the ship was sold out. After 10 minutes I finally got a supervisor to understand that we were booked on the cruise. I then received my boarding pass, cabin keys, etc.
The boarding process was very easy; just walked right onto the ship. There we were greeted by the staff and asked what our cabin assignment was so they could escort us. I'm feeling better now and am looking forward to the week. My joy was short lived as the gentleman took us to the opposite side of the ship than we were on. (Not port versus starboard but aft versus bow) When we got to our cabin #5201, we were pleased with the cabin itself. Its location is at the very front of the ship down a private hallway. We originally thought it would be nice and quiet. What is also down this hallway and not reflected in any deck plan are the crew cabins. Every night I had to open the door anywhere from 1-4AM to advise the crew to be quiet. Directly above our cabin was the jogging trail on the Promenade Deck. Although there are signs prohibiting jogging from 9PM - 8AM, the notices were ignored and continuous complaints were not answered. Needless to say we had to come home to get a full night sleep. Went to dinner in the Four Seasons Dining Room. Food was OK; service was slow although it was very early in the evening. Took 1 ½ hours for dinner. When we arrived back at the cabin our bags were there and 1 was damaged. I brought the bag to the reception desk and they advised that the carpenter would repair it.