This past holiday season my wife and I decided to combine our 40th anniversary, a desire to finally make it to Hawaii and a chance to celebrate Christmas and New Years on the high seas... We have traveled on Celebrity transatlantic and through the Panama Canal, and it truly was our only choice of a line, after having tasted Holland America and Carnival on other occasions.
My son had traveled on one of Celebrity's sister ships to the Summit, and for the last two years extolled the virtues of having booked a Concierge Class room, with the additional service and amenities. We had always booked a balcony room, but this time we were convinced to go all out and book into Concierge Class (CC). .. for which we paid a premium. It ran us nearly $8k for the two of us, without shore excursions.
Boarding at LA was a pain... We were told we had priority boarding with CC, and to show up no sooner than 1 PM to board for a 5:00 sailing. We got their about `12:30 and found many lines and much confusion. When I asked about priority, I was told to just get in the line!.. I am on a cane, and standing isn't my strong point, but we managed to get through and then were told to go sit on a bench with the rest of the hundreds. I again asked about priority boarding and was greeted with.. " That was at 11:00 this morning... sit down and wait until your number is called. I asked about my handicap and was asked if I needed a wheelchair. I said no, and was told to have a seat... only there were no available seats.