As long time cruisers and frequent Costa customers, we took a Christmas cruise for the first time last year on the Costa Magica. We enjoyed it so much that we sailed again with Costa for Christmas -- this time on the Fortuna. There were 9 of us -- 3 generations, and we all had a great time.
Despite the fact that it took longer than usual to be checked in at embarkation (presume that it was a new employee), everything was better once we were on the ship.
Our cabin steward, Christian, was superb ---- among the best we have ever had! He was attentive, polite, and helped to make our cruise wonderful. Our oceanview cabin was comfortable for 2 -- always clean and the bed comfortable.