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Island Princess Review

4.0 / 5.0
Editor Rating
1,190 reviews
15 Awards

Island Princess - Cruise within a Cruise

Review for Island Princess to the Panama Canal & Central America
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First Time Cruiser • Age 70s

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Sail Date: Dec 2007

Eleven days on The Island Princess, from San Juan to Acapulco, via the Panama Canal. It was a lovely cruise, with many interesting ports, as other reviewers will no doubt tell you. The Canal more than lived up to our expectations: it was an amazing highlight! Our obstructed-view cabin was comfortable, the food was good quality and well-prepared (if a little "dumbed down" flavour-wise), and the onboard service - all of it, without exception - was wonderful.

The only flaw in Princess service was Princess Air's arrangements at Acapulco. We stood - yes, STOOD with our suitcases - in line waiting for Delta check in for three and a half hours. The very pleasant Delta rep informed us that the scheduled flight had to go first, and we were "only" a charter (yes, that was his word). It was hot. I felt even sorrier for the elderly people in line than I did for myself, with my two recently-replaced knees. Delta was checking three flights in that day with only four agents, and all checked luggage was being hand searched. Did someone say "zoo"? I place the blame squarely on Princess for contracting to a charter carrier that could not do the job. Princess would not accept bad food from a supplier, but somehow this treatment of Princess guests was acceptable. It must have been OK with Princess, because the word from people in the know at the airport (and we had plenty of time to chat 'em up) was that this is a common occurrence. A word of advice: do not cruise in and fly out of Acapulco. Flying in may be better, but this was by far the worst airline check in I have ever experienced in my many years of worldwide travel. And I blame Princess.

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