My family and I just returned from a 4 night cruise on Navigator and we are dumbfounded by total lack of service, organization and quality of this cruise. We are seasoned cruisers and have cruised on all major cruise lines. We have been on Navigator's 7 day itinerary a year ago in Dec of 2006 and enjoyed it a lot. This year it seems that we are on a different ship in a different world - the change is dramatic and experience is very negative for most part. The only few positive points were: kids program is very good, public rooms are ok but very loud, Ixtapa lounge had a good music band and singers, cruise director was trying, but he had no staff to work with. There was no enrichment program unless you call marketing of spa service san enrichment. There were no dance lessons. There were no cooking shows. I will start from the beginning of the cruise. Rooms and interior of the ship have disintegrated in 1 year - it looks used, uncared for and un-maintained. Walls are dirty, carpets are stained, and windows are dirty everywhere on the ship and in cabins. Safe in our cabin was not working; it took an hour to get maintenance to fix it. The cabin was hot, and all ship felt like a/c was not working. First day, maintenance was fixing a/c in our room, and said that it was fixed. After a very bad night sleep and splitting headache in the morning (it was over 90 degrees in the cabin in the morning) we had called room attendant and she had to call her supervisor to get maintenance back to fix the a/c. He was in and out of the room for better part of the day changing filters, blowing air and whatever else he needed to do, so room was unusable for most of the day. Most public places on the ship were also overheated and it just felt hot and steamy everywhere (and not in a good sense). People everywhere were complaining that it is the hottest ship they've been on. It was my birthday on this day, and I had some other plans how to spend it besides being a watchdog in a hot room over a/c maintenance. I am a crown and anchor member and specifically notified RCCL at the time of reservation that we are taking this cruise in a celebration of my birthday. However, there was no Happy Birthday note, no acknowledgment from the cruise line or room attendant whatsoever. Moreover, staff in the dining room did not acknowledge it either. There has never been a cruise before where we would celebrate a birthday or anniversary and dining staff would not know about the date and would not bring a cake. Dining room is a separate issue on this cruise. Food was mediocre to say the least. Windjammer was simply horrible - mix of Dennis and Taco Bell (I would not know since I don't eat in those places, but I could not eat anything in Windjammer as well). They had jerked chicken, rise, beans, fried potatoes and carrots and peas every day. I think you get the picture. Main dining room did not serve lobster on any night. I was on Carnival and Norwegian short cruises before and they served lobster. I have been on a 3 day Majesty before and they served lobster as well. For most part, everything I ordered for dinner was left hardly touched since it was tasteless and uneatable. I have ordered fish fillet one evening simply to find out that it was not de-boned. I have ordered shrimp salad the next day to find out that shrimps had tails on (salad with tails - that's the first). There was not a desert on the menu that I could not resist. Sommelier never came to the table; we had to order dinner wine from a bus boy. Waitress had to bring bread, tea, lemon, etc, so everything had to be asked for at least twice. And you had to ask for everything - she would bring salad but you had to ask for dressing, she would bring turkey but you had to ask for gravy or cranberries. You could get drinks by the pool, but any other part of the ship you had to go to the bar and order, there was no-one in sight to serve it to you. Room service was an hour late to bring us breakfast. Room steward did not bring ice, clean towels, had to be asked for every little thing, my husband had to go to service desk more then once during the cruise, and finally she did not bring the survey at all. Entertainment was another uncharted territory. The show was horrific, we walked out of it last year, this year with new staff of singers and dancers it is just as bad. Ice show is the same as last year, only change is that main skater was falling more times then jumping. The rest of the entertainment was non-existent. There was a comedian on the first night, there was supposed to be a show on the third night, but they could not get microphones to work, so they moved it to the 4th night but forgot to announce it in a daily planner, so only people who happened to be at the promenade at that time saw it (we were there, but many people were not). And last but not least - disembarkation. It was bizarre. We had to go the distance from the aft of the ship to the front of the ship outside in the port just to get in line for luggage, and since ship was parked at the furthest left of the terminal, we then had to carry all luggage for about ½ mile to the center of the terminal to the garage or taxi parking. Considering that this morning in Florida was only 51 degrees and most of the people were dressed in shorts in t-shirts the pleasure of that excuse was very doubtful. It took us 1 hour and 10 minutes from the time we left the ship to the time we got inside the car in the garage. What a huge disappointment this turned out to be.