Back ground information: My husband and I travel about 4 times a year (mainly to the Caribbean). This was our third cruise, our past two cruises were on Holland America and Carnival. We had a wonderful time

Day 1 San Juan Departed Boston on Jetblue non-stop to San Juan. With the help of a porter and a taxi we headed over to Hotel Convento. We arrived at the hotel around 1:30 so our room was not ready yet. For lunch we headed over to Barrachina. Both of us had the Mofonogo (one shrimp, one seafood) plus Pina Colada's - Delicious all around

When we went back to the hotel there seemed to be a bit of a problem with room availability. After a few errors we were upgraded to a Junior Suite. Shannon at customer service is very friendly and efficient even in all the chaos of answering phones, people waiting, people yelling and the heat Read more