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We left Belfast, Northern Ireland early (on US Thanksgiving Day) on bmi - British Midland checking our bags through to San Diego although having to take them through US Customs at Chicago. The strange routing was not our choice - BA to ORD and then AA to SAN. At Chicago it dawned slowly that our bags were still at LHR - Heathrow is currently notorious in this regard. As this is not an airline review suffice it to say that 2 bags caught up with us at Acapulco and one is still missing now that we are back home. Thankfully we had booked air through Celebrity as Violeta the Concierge on Summit never gave up in the daily battles with AA's lost bags call center. No luggage for 5 days is not good for cruising or one's stress levels but Violeta's persistence - including twice daily 45 minute calls to AA gave us some hope and reassurance. Hotel Manager Connie also played a positive role. So what of the cruise itself? Embarkation: Delayed due to a problem with security equipment leading to a long line to board. Stateroom - deck 7 rear with the large balcony. In good condition with excellent attendant Lawrence assisted by Joseph. Very helpful to us in our no luggage period and always courteous and cheerful. Dining - up to the excellent standards of our previous Celebrity Cruise in 2006 on Infinity. Interesting menus in main restaurant at dinner - late seating, while for breakfast and dinner we used the Aqua Spa cafe. Again excellent and very popular with the many Europeans on board. The Normandie we found well worth the charge and our three visits confirm this. Entertainment - we went to most of the shows including all the 7pm sessions being less keen on late shows after second dinner sitting. Standards were high among the booked in 'acts' although other reviewers comments on the singers and dancers rang a bell - OK but not memorable. We do not attend trivia or suchlike so cannot comment on this. Shops - having no luggage means continuing shopping as the days pass. Even with free laundry we had to buy on board and ashore as time passed. Initially we had spent a very rushed hour in Macy's in San Diego starting from scratch! The shops did have a reasonable emergency selection particularly for my wife and the staff were very helpful. We did not attend any shopping 'lectures' and ignoredthis aspect of shipboard life holding it in the same low esteem as art auctions. Gym - new equipment in past year and always a machine available. Plenty of classes and all well attended. We did not use the spa. Shore excursions - we booked 3 in advance - Cabo san Lucas Rhino Adventure; Puntarenas tropical rainforest walk and Cartagena City Tour. The last is really a necessity for Colombia where there is sense in travelling as part of a group - the first 2 we booked as we had not had time to research for independent tours. All were of good standard and even good value for money. Ports - we had not done this routing before and overall were pleased with it. Cabo - tendering the only downside although it was well organized and as we had a Celebrity tour we had no delay getting off. Acapulco - too many hustlers ashore and one passenger was mugged by a group of men. Huatulco - now with a cruise pier so no longer tendered. Interesting growing resort and taxis good value around the area. Puntarenas - interesting market by the pier but the town is dirty and taxi drivers untrustworthy in some instances. Our table mates in contrast had a very good taxi tour. The litter and grime of the port is in contrast to eco tourism claims of Costa Rica as a destination. Cartagena - well worth visiting especially for the Fort, the old city and the Spanish Inquisition Museum. In addition the temptation to buy an emerald may be (and was) irresistible. The Canal - we did not get off the ship and found the day both fascinating and exhilarating. The 'experience' is memorable and the scale of the engineering feat overwhelming. With a rear balcony we had a Panama Canal Party for our friends which was a great success! Disembarkation - our CC group had the cinema to wait in - and we hard some complaints about this. We were off the ship only ten minutes after the promised time. Waiting for 20 minutes in the sun for our coach to Miami Airport rather spoilt this. Flights home were on time with all connections working even amazingly for our remaining and new bags! Summary - the loss of all luggage for 5 days is clearly a bit of a showstopper and rather stressful. Good work by Celebrity on board helped recover the situation. Our markings are based on setting aside the bags issue. The Summit is in good condition and standards all round are high. Food and service remain highlights of a Celebrity cruise - in our opinion. PS As non smokers we were lucky that there were fewer on this cruise than our experience in 06 Having said this we still hope for an Azamara style policy.

Baggage lost but still an excellent cruise

Celebrity Summit Cruise Review by ian67

Trip Details
We left Belfast, Northern Ireland early (on US Thanksgiving Day) on bmi - British Midland checking our bags through to San Diego although having to take them through US Customs at Chicago. The strange routing was not our choice - BA to ORD and then AA to SAN. At Chicago it dawned slowly that our bags were still at LHR - Heathrow is currently notorious in this regard. As this is not an airline review suffice it to say that 2 bags caught up with us at Acapulco and one is still missing now that we are back home. Thankfully we had booked air through Celebrity as Violeta the Concierge on Summit never gave up in the daily battles with AA's lost bags call center. No luggage for 5 days is not good for cruising or one's stress levels but Violeta's persistence - including twice daily 45 minute calls to AA gave us some hope and reassurance. Hotel Manager Connie also played a positive role. So what of the cruise itself?
Embarkation: Delayed due to a problem with security equipment leading to a long line to board.
Stateroom - deck 7 rear with the large balcony. In good condition with excellent attendant Lawrence assisted by Joseph. Very helpful to us in our no luggage period and always courteous and cheerful.
Dining - up to the excellent standards of our previous Celebrity Cruise in 2006 on Infinity. Interesting menus in main restaurant at dinner - late seating, while for breakfast and dinner we used the Aqua Spa cafe. Again excellent and very popular with the many Europeans on board. The Normandie we found well worth the charge and our three visits confirm this.
Entertainment - we went to most of the shows including all the 7pm sessions being less keen on late shows after second dinner sitting. Standards were high among the booked in 'acts' although other reviewers comments on the singers and dancers rang a bell - OK but not memorable. We do not attend trivia or suchlike so cannot comment on this.
Shops - having no luggage means continuing shopping as the days pass. Even with free laundry we had to buy on board and ashore as time passed. Initially we had spent a very rushed hour in Macy's in San Diego starting from scratch! The shops did have a reasonable emergency selection particularly for my wife and the staff were very helpful. We did not attend any shopping 'lectures' and ignoredthis aspect of shipboard life holding it in the same low esteem as art auctions.
Gym - new equipment in past year and always a machine available. Plenty of classes and all well attended. We did not use the spa.
Shore excursions - we booked 3 in advance - Cabo san Lucas Rhino Adventure; Puntarenas tropical rainforest walk and Cartagena City Tour. The last is really a necessity for Colombia where there is sense in travelling as part of a group - the first 2 we booked as we had not had time to research for independent tours. All were of good standard and even good value for money.
Ports - we had not done this routing before and overall were pleased with it. Cabo - tendering the only downside although it was well organized and as we had a Celebrity tour we had no delay getting off. Acapulco - too many hustlers ashore and one passenger was mugged by a group of men. Huatulco - now with a cruise pier so no longer tendered. Interesting growing resort and taxis good value around the area. Puntarenas - interesting market by the pier but the town is dirty and taxi drivers untrustworthy in some instances. Our table mates in contrast had a very good taxi tour. The litter and grime of the port is in contrast to eco tourism claims of Costa Rica as a destination. Cartagena - well worth visiting especially for the Fort, the old city and the Spanish Inquisition Museum. In addition the temptation to buy an emerald may be (and was) irresistible.
The Canal - we did not get off the ship and found the day both fascinating and exhilarating. The 'experience' is memorable and the scale of the engineering feat overwhelming. With a rear balcony we had a Panama Canal Party for our friends which was a great success!
Disembarkation - our CC group had the cinema to wait in - and we hard some complaints about this. We were off the ship only ten minutes after the promised time. Waiting for 20 minutes in the sun for our coach to Miami Airport rather spoilt this.
Flights home were on time with all connections working even amazingly for our remaining and new bags!
Summary - the loss of all luggage for 5 days is clearly a bit of a showstopper and rather stressful. Good work by Celebrity on board helped recover the situation. Our markings are based on setting aside the bags issue. The Summit is in good condition and standards all round are high. Food and service remain highlights of a Celebrity cruise - in our opinion.
PS As non smokers we were lucky that there were fewer on this cruise than our experience in 06 Having said this we still hope for an Azamara style policy.
ian67’s Full Rating Summary
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