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Voyager of the Seas Review

4.5 / 5.0
Editor Rating
1428 reviews
1 Award

Voyager of the Seas - Western Caribbean

Review for Voyager of the Seas to the Western Caribbean
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First Time Cruiser • Age 70s

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Public Rooms
Fitness & Recreation

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Sail Date: Aug 2007

We cruised from Barcelona on August 11th on Voyager. The best way to summarize our experience is in the words of the guest services representative on Day 4: Get over it, your luggage is gone. I think "get over it" and add what ever you want after that should become the new slogan for Royal Caribbean. It may simply be that cruising with 3,000 guests requires just too much to go right to make it work. We booked through RC, took their flight (from SF through Atlanta to Barcelona on Delta for some reason) and signed up for the RC cruise insurance. But thinking this would in the family vacation of a lifetime ($25k spent for the 3 rooms) was only a false hope. 1) The delayed luggage for our group of 5 showed up in Rome on Day 3 and Naples on Day 4. The tee shirts and the little case of toiletries were not nearly enough. The free tux rentals were helpful. The promise of free daily laundry service worked one day but failed on the day we were scheduled to visit Rome and my son wore tux pants with his tee shirt but didn't have any socks or underwear, as that was still in the laundry that had been promised back to us by 6:30 am. We did seem a bit surprised as they would dial the general number of Air France at the guest services desk and hand us the phone to deal with the airline they choose to send us on. 2) The regular line at customer service of 20-30 people at all times made complaining a chore. 3) The elevators were a nice idea but they all had long waits and were generally packed and forced people to use the typical big city trick of going down a floor to catch a ride up standard. 4) Having to get out to the pool deck by 7:00am to get deck chairs for the day seemed an unusual requirement but watching the folks roaming around at 9:00am in search of a chair made it look brilliant. 5) The time spent staring at the wireless internet was frustrating (think very slow dial-up while you're incurring a charge of 50 cents a minute) but getting a refund was "not possible." The advertised wireless service was limited to the library on their computers and your computer in 5 wireless hot spots in cafes and lounges where the friendly staff came by numerous times to sell drinks but unhelpful on internet basics. The lady next to me at customer service near the end of the cruise summarized it best "you should be ashamed of advertising internet services" 6) The RC sponsored tours did get us back to the ship on time but the quality of the trips left a lot to be desired. Unfortunately waiting in the lounges for groups of 50 to get off the boat as we checked our watches as our limited time in port ticked away was annoying. The guides seemed to think this was their chance to provide us with whatever came to mind: "gypsies make their babies drink alcohol to keep them quiet", "not all gypsies come from Romania", "Chinese tourists are cheap", and "German tourists have taken over Mallorca". A little more history and a bit less social commentary would have been fine. 7) The one thing that does work is the sales system that makes everything you'd want extra (think Master of the House in Les Miserable's): Coffee is free, espresso & cappuccino for a fee; soft custard from a machine in the corner is free, Ben & Jerry's for a fee; ... the message was an expensive treat, the constant sales pitch to buy product painful. 8) This is not to say there weren't some good points: dinner in the Portofino ($20 a person supplemental); lunch at Johnny Rocket's ($4 a person supplemental) family trivia games; pictures of us in rental tuxes and dresses purchased in Eze (for a fee) on the formal night we had no luggage. 9) Finally hearing the Captain describe Project Genesis (the next generation of larger ships in search of a ports large enough)) to a spiritless small group of guests who attended the reception for returning guests seemed very chilling to me. As a person who has cruised nine times before, Genesis is a scary proposition. Goodbye Royal Caribbean! Bon Voyage! 9) One last point. Our flight home on Delta to Atlanta and onto San Francisco was delayed. We missed our connection, experienced a madhouse on Saturday night at the Atlanta airport and arrived home at 2:00am and am again waiting for our delayed luggage!

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