As a repeat cruiser, I can finally say that in terms of customer service, Carnival finally rates a '5' out of '5'. The Liberty was gleaming, the staff- all staff, not just the cabin stewards- were helpful, pleasant and friendly. My issues with the shore excursions (more on that later) were addressed in a prompt and fair manner. I received a status call every day with a promise that the matter would be resolved in two days.. and it was!
This is our second cruise. We traveled with three children- 14, 15 and 7 and an extended family in a few cabins. For those of you new to the Liberty, I'll share a few 'tips' and observations. For 1st time cruisers, I'll share a short list of what I wished that I had known (or remembered) before leaving for this cruise.
Embarkment was a breeze. Fast and efficient. Quick tip- the Carnival transfer process at the airport was a bit disorganized and behind schedule. If the process is not moving as fast as you would like, take the initiative to get a cab, avoid the crowds and go directly to the port. Our cost- for 6 people and two cabs- cost far less than the $60 dollars charged one way for Carnival. And.. we were ahead of the 200+ crowd following on the transfer buses from the airport! As a result, we breezed aboard in 15 minutes or less. Disembarkment was efficient. At the very latest, you are off the ship on the return by 10:15. We made our 12 noon flight with time to spare. Cabs are waiting at the Ft. Lauderdale port and < $20.