My husband and I (in our mid 40s) had a wonderful week with our 2 sons (19 & 21) on the Pride of Aloha. (Sons had separate cabin 9336) I had been extremely apprehensive after reading the recent air conditioning problems and negative reviews. We were celebrating our 35th Wedding Anniversary and my husband was recovering from abdominal surgery. Air conditioning seemed to be working well every where. We were upbeat and friendly with the staff and most all responded the same. I did not notice any laziness or inappropriate behavior in the staff. We planned to enjoy ourselves no matter what and we did!
We met our cabin attendant, Sylvania, shortly after entering our room. She was busy working every morning and evening and could be found easily if needed. I brought sanitizing wipes with me but did not need them. We found our rooms clean with ample place for our belongings (lots of space under the bed if needed). Beds were a bit on the firm side. Had requested eggcrate mattress for beds prior to cruise. (If TA or NCL rep deny it exists, tell them it is listed under special bedding) The beds did have a thicker mattress pad on top of a 6 inch or so mattress. Balcony room door blew open one night while we were out to dinner. It was pretty windy that night and we could hear howling through the corridor as we returned to our room. As we got closer to our cabin, we realized it was coming from our room. When we opened the door, the wind whipped around the room sucking some loose papers out through the balcony. We locked the door shut when the ship was moving after that. Intermittent howling could be heard in the corridor. Placing a towel along the floor of the door stopped this minor annoyance. Hand sanitizer was available all over the ship and the staff encouraged everyone to use it prior to eating and upon returning to the ship.
Food was okay. We ate most breakfasts at the Hukilau Lanai (On the deck outside the Hukilau Buffet). We found the lanai to have the quickest lines, to be open for most of the daylight hours and be an abbreviated version of the Hukilau Cafe. I would pick up an eggs benedict, oatmeal or waffle from the Cafe and bring it to the Lanai where I could breeze through the lines. We ate at the Crossings Dining room for brft once. Food did not appear to be any different than the Cafe with the exception of some of the pastries (I had a wonderful choc chip/nut scone). Dining room and Lanai both had made to order omelets but not at the Cafe. We ate most dinners in the main dining rooms. Food was better than buffet but not great. Service was fine with minimal waiting. Specialty Restaurant sign ups was a bit confusing as the menus were spread out for you to view with different names on them than the restaurants. For example: Asian Fusion (this was the menu for Pacific Heights). We had one meal at The Royal Palm Bistro. It was nice, but again not great. I'm not sure it is worth the extra charge of $15 per person. We went at 9:15 pm when it was $7.50. I really enjoyed the warm pastry filled with goat cheese that came with my salad.