Norfolk is not ready to handle cruise ships! Embarkation and disembarkation were the worst I have ever experienced. 3 1/2-4 hour waits on lines, mishandled and damaged baggage and more....Norfolk will have a new passenger terminal by 2006. wait for it!!.......
Maasdam is a beautiful ship, she sparkles inside and out, great public rooms especially the Rotterdam dining room and the Rembrant theater, Atrium, Lido, etc. That's where it stops! This ship has a management problem, and I suggest an "attitude adjustment" program for officers and staff that interface with the passengers. Aloof, unfriendly, I don't give a DAM attitudes, and this has a way of filtering down to the crew especially in the Hotel area. Not the usual HAL standards on this trip.
Cruise Director was bad they should lose him, he lives with an ego that doesn't exist, staff also not much to brag about....