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This was our 17th HAL cruise, the first time on the Oosterdam. Very disappointing. The ship is absolutely beautiful. However, the ship's staff and service leave something to be desired. They seemed very disorganized and unable to provide the typical excellent service that we have come to know from Holland America. While there was no one major problem, there was a consistent series of things throughout the seven days that indicated to us that they are not equipped or organized to handle 1800 plus guests. Some items that we considered unsatisfactory include: 1) No clean cloth hand towels every evening in the public restrooms (men's and women's) by the main dining room on both decks before and after second seating. 2) Slow response to refill food items in the Lido lines when they were empty. Breakfast on the last morning brought no orange juice because, we were told, that they had no clean glasses. Some clean ones finally arrived. 3) On at least two nights at dinner in the main dining room, about half of our table for eight had missing silverware (butter knives, forks, etc). We had to ask for them. Very few refills on coffee without asking. I also felt that the quality and quantity of food was poor. A chilled soup one night had the consistency of Jello. The 1/2 of the lobster tail that was served with the petite round steak was delicious, it's a shame that the other half was not there. 4 )Most (sea) days by the inside pool area there were 3 to 4 people hustling bar drinks and 1 person picking up dirty dishes and cleaning tables. On the plus side our cabin was very nice and the entertainment was good. This ship needs to get its act together. I'm not sure if it is under staffed or if the staff is mis-allocated. Regardless of the reason, it needs to step up to the fact that they are providing services to 1800 passengers and not the normal 1200/1300.

Oosterdam - Eastern Caribbean

Oosterdam Cruise Review by pete

Trip Details
  • Sail Date: February 2004
  • Destination: Eastern Caribbean
  • Cabin Type: Signature Superior Verandah Suite
This was our 17th HAL cruise, the first time on the Oosterdam. Very disappointing. The ship is absolutely beautiful. However, the ship's staff and service leave something to be desired. They seemed very disorganized and unable to provide the typical excellent service that we have come to know from Holland America. While there was no one major problem, there was a consistent series of things throughout the seven days that indicated to us that they are not equipped or organized to handle 1800 plus guests.
Some items that we considered unsatisfactory include: 1) No clean cloth hand towels every evening in the public restrooms (men's and women's) by the main dining room on both decks before and after second seating.
2) Slow response to refill food items in the Lido lines when they were empty. Breakfast on the last morning brought no orange juice because, we were told, that they had no clean glasses. Some clean ones finally arrived.
3) On at least two nights at dinner in the main dining room, about half of our table for eight had missing silverware (butter knives, forks, etc). We had to ask for them. Very few refills on coffee without asking. I also felt that the quality and quantity of food was poor. A chilled soup one night had the consistency of Jello. The 1/2 of the lobster tail that was served with the petite round steak was delicious, it's a shame that the other half was not there.
4 )Most (sea) days by the inside pool area there were 3 to 4 people hustling bar drinks and 1 person picking up dirty dishes and cleaning tables.
On the plus side our cabin was very nice and the entertainment was good.
This ship needs to get its act together. I'm not sure if it is under staffed or if the staff is mis-allocated. Regardless of the reason, it needs to step up to the fact that they are providing services to 1800 passengers and not the normal 1200/1300.
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