My first comment is to state I will never sail on Holland America again!!
The cruise we took was on Feb 8th to the Bahamas, St. Martin, Tortola. The cabin category was a Deluxe Verandah Suite. (Only 60 on this ship).
Problems started from the beginning. I had made arrangements in advance to have a table for two at dinner near a window for 2nd seating. I had even called the corporate office a few days before to confirm this. When we got to our cabin it showed dining for 1st seating and the table was not near a window at all. We had to call up to have this changed and were not notified until after first seating had already started. The first night I got seasick and decided to have dinner in my cabin. I was told it would take a while. It took them over two hours to deliver dinner. When it arrived the plopped it down on the glass table on a tray. Nothing setup at all. No tablecloth nothing.