My wife and I liked the itinerary that Princess offered for the Southern Caribbean out of Puerto Rico and booked this cruise through them. This was our first cruise with princess but have cruised previously with Carnival.

Embarkation took longer than expected, about 2 hours and moved slowly. We got on board around 2:00 pm and were hungary so we went to the Horizon buffet to eat. It looked wonderful King crab and lobster claws along with other dishes. Big disappointment, it was served cold and tasted less than palatable. The rest of the food I guess was ok. The dining room food was excellent though. The public areas were beautiful, the rooms small and the shower area was so small you could not extend your elbows out. No, cute animals made from towels and just OK service. We did not go to any of the entertainment shows on board, we missed them due to the poor communication on the ship, we were not informed of them, not on the TV or the Princess Patter news letter. All of the shows in there ended at 4:30. The Pursers office was VERY poorly ran. I placed $1200 cash down for my onboard account and was told I could get the un-used balance back in cash. Come the end of the cruise they refused and they stated they would only place the balance as a credit on one of my credit cards ($780). To date

It has not shown up on my account and I have called princess three times since. I only gave them my credit card number so they could give my unused cash back. They used the card to place a $100 hold on my card without my knowledge or permission. I thought maybe they were missing a Robe or something and called Princess about this. Their answer was nothing was missing and this was standard practice. I had them remove it. Still no $780 credit to my account although I was promised it would be there two days ago. Oh and by the way, when I requested cash back and was told previously I could, their answer was we know you have a credit card so we can only credit your card with your surplus. Down the counter from me they gave a guy cash and when I protested, the answer was "they (other purser)shouldn't have done that" Read more