This was our first experience with Regent. The embarkation process was quick and efficient. The ship is relatively well appointed and vary spacious but not six star quality overall. The suite on the seventh deck was comfortable and tastefully decorated with a walk-in closet. A separate shower would have been nice vs. the cramped bathtub arrangement. Our stewardess was excellent!
The biggest disappointments (worst than any ship we have sailed on) were the small, tight and rather poorly equipped gym, spa and casino areas. There was a constant smell of cigarette smoke in our hallway and the sauna/steamroom entry area. The exercise room and casino did not have adequate air conditioning and the sauna/steamroom area have no place to cool down and rest.
The service throughout the ship was excellent (better than any other ship we have sailed) excluding the reception desk. The staff could not answer any port related questions while we were docked and referred us to the travel desk that was not staffed (i.e. no assistance).