1. Home
  2. Cruise Reviews
  3. Queen Elizabeth
We booked this trip as the 'holiday of a lifetime', it certainly was not. The cabin we were allocated 1041 had plumbing that did not always work, apparently because of the rough weather - this seemed to be a known problem, I would have paid more money not to have had this cabin had I known! The pursors office on the whole were unsympathetic (we are full so we cannot move you), they suggested writing a letter to the Head of Customer Services we did and received no reply. Eventually the problem seemed to be cleared and we were given a complementary bottle of wine but this was not handled well and left a very bad taste in the mouth.We were never honoured with a meeting with the Head of Customer Services. Some things about the cruise were good, some good speakers and occasionally good entertainment. The cabin steward was very good. The food was mediocre and the waiters uncaring, except to get rid of us so they could lay the table for breakfast as quickly as possible. There were many options that we were never offered, for the first week we were unaware that sweets were available with the coffee. We liked to have a brown roll with our meal, we were asked every night and often they still did not have them. A table for 6 was only a table for 6 on 2 occasions in spite of frequent requests. Small things but they could have made such a difference. Tinned fruit in the caribbean? In common with other reviewers we felt that Cunard were trying to extract every last penny from us, was this because they had to pay out a lot of money to cover late arrivals owing to the bad weather? There were so many small problems, the ship's newspaper was rarely accurate, obviously not read through before printing, once offering a discount on internet time which having tried to use we were told was 'a mistake'. We have cruised 5 times before with P&O or Princess, we believed the advertising and thought Cunard would be better - what a mistake.  

So disappointed

Queen Elizabeth Cruise Review by fred4supper

1 person found this helpful
Trip Details
We booked this trip as the 'holiday of a lifetime', it certainly was not.
The cabin we were allocated 1041 had plumbing that did not always work, apparently because of the rough weather - this seemed to be a known problem, I would have paid more money not to have had this cabin had I known! The pursors office on the whole were unsympathetic (we are full so we cannot move you), they suggested writing a letter to the Head of Customer Services we did and received no reply. Eventually the problem seemed to be cleared and we were given a complementary bottle of wine but this was not handled well and left a very bad taste in the mouth.We were never honoured with a meeting with the Head of Customer Services.
Some things about the cruise were good, some good speakers and occasionally good entertainment. The cabin steward was very good.
The food was mediocre and the waiters uncaring, except to get rid of us so they could lay the table for breakfast as quickly as possible. There were many options that we were never offered, for the first week we were unaware that sweets were available with the coffee. We liked to have a brown roll with our meal, we were asked every night and often they still did not have them. A table for 6 was only a table for 6 on 2 occasions in spite of frequent requests. Small things but they could have made such a difference. Tinned fruit in the caribbean?
In common with other reviewers we felt that Cunard were trying to extract every last penny from us, was this because they had to pay out a lot of money to cover late arrivals owing to the bad weather?
There were so many small problems, the ship's newspaper was rarely accurate, obviously not read through before printing, once offering a discount on internet time which having tried to use we were told was 'a mistake'.
We have cruised 5 times before with P&O or Princess, we believed the advertising and thought Cunard would be better - what a mistake.
 
fred4supper’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Free Price Drop Alerts
Get Cunard Queen Elizabeth price drops
250,000+ people have entered their email