My wife and I have cruised with a number of different companies before and had decided to try a cruise with Fred. Olsen lines - what a mistake!! Never again!! Nearly 4,000 pounds wasted in my opinion in hindsight !!! From start to finish we encountered both good and extremely poor treatment whilst cruising on the Braemar during our last trip just finished. First off we turned up at Manchester Airport in plenty of time for our scheduled departure on Monarch Airlines. Now when your handed a letter from Monarch whilst waiting to book in doesn't exactly bode well for the start of your cruise experience. The letter stated that the original plane had developed a technical fault but that another airplane had been found and that our 11.00 am boarding time would still be going ahead - great. However at the appointed departure time we were still waiting o board the aircraft. No announcements were made to tell us why and eventually, when we did board the aircraft, we found ourselves on a Hi-Fly ? chartered plane with a mixed origin crew who looked anything like professionals. What followed then beggared belief as we were then subjected to a wait of over two and a half hours delay on the ground whilst they sorted out provisioning the plane with food and drink. Why they didn't do this when they already knew they had to change planes three hours previously at check in, I don't know. They shouldn't have bothered!!! Not only were rationed to what food we got (some people had ordered vegetarian food and were told " no we don't have anything over than chicken - take it or leave it" ) but also we were only given a quarter of a cup of wine (a third of a small bottle) to boot with the first of two meal breaks. Then to top it all they ran out of food and drink during the second meal serving - and my wife and I and others in our immediate seating area suffered the same fate - absolutely amazing!! Still things had to improve surely to goodness!! Then just when we thought things couldn't get any worse - they did!! When we did eventually touch down in Barbados - now nearly 3 hours behind schedule and a might puckish and thirsty, we were told to wait on the apron - not the arrivals lounge as we thought safest - till transport arrived. This did not happen till nearly 50 mins after disembarking from the aircraft and we were shuffled around from place to place whilst avoiding airport ground vehicles, until eventually some small 18 seater coaches did arrive. Now considering there were over 300 passengers to transport from the airport to the port, this did seem to me to smack of a bit of a logistical cockup. Whilst waiting patiently to get from airport to port we were offered nothing in the way of water and were told that we would not be allowed to visit the toilets in the main arrivals lounge - the excuse being "your transport will be here directly and we don't want you to delay the other passengers now do we". Yes folks the story does get worse when the small bus we were on developed a puncture - and more delays ensued whilst another coach was sourced. Needless to say that when we did arrive at the ship we not in the best of moods only to then find out that the scheduled departure drinks had been cancelled and that we also had run out of any time to see Barbados as the ship was now departing for its next port of call. Now you could say that some delays are inevitable, but when they happen to you, that there has been little or no apologies given as to why you've been delayed, that clearly some people were distressed and inconvenienced and prevented from visiting the toilets, that you've been left standing on the runway aprons for almost an hour without any water in the heat, and then subjected to transport on unsuitable vehicles for the size of the party - well that to me smacks of unprofessionalism on the part of Fred.Olsen to ensure any delays are minimized and that people caught up in these are looked after during them. When we did eventually arrive at our cabin - which we had paid to have upgraded, we found that the cabin was both very cramped and that there were two single beds made up rather than the double we'd requested. I know that the ship was not the largest afloat but this cabin was the smallest we've ever had the pleasure of sleeping in. To be fair the rest of the cruise went off without too many other hitches that certainly are not worth mentioning here. Suffice to say that we had taken the opportunity to avail ourselves of the 10 pound a day drinks package before the start of the cruise, knowing how expensive some refreshments can be during the hot weather, and can recommend this action to anyone not wanting a mega bill at the end of the cruise. Most drinks seemed okay. the limited choice of drinks (beers ? wines / spirits etc.) wasn't a problem and we managed to get our money worth - just. As for the rest of the ship - and the Braemar is a small cruise ship - make no mistake - the décor looked faded, the on board entertainment was so so, the acts a bit dated and the two "pools" (and I use that term lightly) - small and dingy. The ship is extremely noisy when arriving at its ports of call and due to its small size any movement of the ship is greatly amplified. All in all - the ships company were pleasant enough, the serving attendants were somewhat efficient, the cruise locations were reasonable - albeit the stays a little too short for my liking - however I would not travel on this ship again. After note - having written to Fred. Olsen lines on our return to complain about the delays / changes in a positive manner - we received a nice apologetic letter basically telling us how good their transport arrangements / companies normally are and oh yes tough titty, no we don't see any reason to give you anything in the way of something more for your trouble. THANKS FRED !! Guess we will vote with our feet and spend our money with someone else next time!!

Fred Olsen Braemar Review

Braemar Cruise Review by pmw1954

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Trip Details
My wife and I have cruised with a number of different companies before and had decided to try a cruise with Fred. Olsen lines - what a mistake!! Never again!! Nearly 4,000 pounds wasted in my opinion in hindsight !!!
From start to finish we encountered both good and extremely poor treatment whilst cruising on the Braemar during our last trip just finished. First off we turned up at Manchester Airport in plenty of time for our scheduled departure on Monarch Airlines. Now when your handed a letter from Monarch whilst waiting to book in doesn't exactly bode well for the start of your cruise experience. The letter stated that the original plane had developed a technical fault but that another airplane had been found and that our 11.00 am boarding time would still be going ahead - great. However at the appointed departure time we were still waiting o board the aircraft. No announcements were made to tell us why and eventually, when we did board the aircraft, we found ourselves on a Hi-Fly ? chartered plane with a mixed origin crew who looked anything like professionals.
What followed then beggared belief as we were then subjected to a wait of over two and a half hours delay on the ground whilst they sorted out provisioning the plane with food and drink. Why they didn't do this when they already knew they had to change planes three hours previously at check in, I don't know.
They shouldn't have bothered!!! Not only were rationed to what food we got (some people had ordered vegetarian food and were told " no we don't have anything over than chicken - take it or leave it" ) but also we were only given a quarter of a cup of wine (a third of a small bottle) to boot with the first of two meal breaks. Then to top it all they ran out of food and drink during the second meal serving - and my wife and I and others in our immediate seating area suffered the same fate - absolutely amazing!! Still things had to improve surely to goodness!!
Then just when we thought things couldn't get any worse - they did!!
When we did eventually touch down in Barbados - now nearly 3 hours behind schedule and a might puckish and thirsty, we were told to wait on the apron - not the arrivals lounge as we thought safest - till transport arrived. This did not happen till nearly 50 mins after disembarking from the aircraft and we were shuffled around from place to place whilst avoiding airport ground vehicles, until eventually some small 18 seater coaches did arrive. Now considering there were over 300 passengers to transport from the airport to the port, this did seem to me to smack of a bit of a logistical cockup. Whilst waiting patiently to get from airport to port we were offered nothing in the way of water and were told that we would not be allowed to visit the toilets in the main arrivals lounge - the excuse being "your transport will be here directly and we don't want you to delay the other passengers now do we".
Yes folks the story does get worse when the small bus we were on developed a puncture - and more delays ensued whilst another coach was sourced. Needless to say that when we did arrive at the ship we not in the best of moods only to then find out that the scheduled departure drinks had been cancelled and that we also had run out of any time to see Barbados as the ship was now departing for its next port of call. Now you could say that some delays are inevitable, but when they happen to you, that there has been little or no apologies given as to why you've been delayed, that clearly some people were distressed and inconvenienced and prevented from visiting the toilets, that you've been left standing on the runway aprons for almost an hour without any water in the heat, and then subjected to transport on unsuitable vehicles for the size of the party - well that to me smacks of unprofessionalism on the part of Fred.Olsen to ensure any delays are minimized and that people caught up in these are looked after during them.
When we did eventually arrive at our cabin - which we had paid to have upgraded, we found that the cabin was both very cramped and that there were two single beds made up rather than the double we'd requested. I know that the ship was not the largest afloat but this cabin was the smallest we've ever had the pleasure of sleeping in.
To be fair the rest of the cruise went off without too many other hitches that certainly are not worth mentioning here. Suffice to say that we had taken the opportunity to avail ourselves of the 10 pound a day drinks package before the start of the cruise, knowing how expensive some refreshments can be during the hot weather, and can recommend this action to anyone not wanting a mega bill at the end of the cruise. Most drinks seemed okay. the limited choice of drinks (beers ? wines / spirits etc.) wasn't a problem and we managed to get our money worth - just.
As for the rest of the ship - and the Braemar is a small cruise ship - make no mistake - the décor looked faded, the on board entertainment was so so, the acts a bit dated and the two "pools" (and I use that term lightly) - small and dingy. The ship is extremely noisy when arriving at its ports of call and due to its small size any movement of the ship is greatly amplified.
All in all - the ships company were pleasant enough, the serving attendants were somewhat efficient, the cruise locations were reasonable - albeit the stays a little too short for my liking - however I would not travel on this ship again.
After note - having written to Fred. Olsen lines on our return to complain about the delays / changes in a positive manner - we received a nice apologetic letter basically telling us how good their transport arrangements / companies normally are and oh yes tough titty, no we don't see any reason to give you anything in the way of something more for your trouble. THANKS FRED !! Guess we will vote with our feet and spend our money with someone else next time!!
pmw1954’s Full Rating Summary
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Cabin Review

Twin Outside
Cabin E 4026
The smallest cabin we have ever slept in. Extremely noisy, Little or no cupboard space once you put your bags away, very small toilet, shower curtain thingy that you can just squeeze into, faded décor, uncomfortable single beds dirty carpet - need I say more!! Oh yes paid extra to upgrade to his room 4026 - shouldn't have bothered - extremely disappointed with cabin - and the rest of the ship.
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