We booked an overnight event 13.3.15 for £99 each and were promised a guided tour of the ship, a 5 course dinner and evening in the theatre. It took 3.5 hours to board with later passengers being boarded before us (group 5 were boarding before our group 2). No apology nor explanation were given for the first 3 hours. Most of the staff we tried to ask neither spoke nor understood English nor could they direct us to the Sinatra bar when we tried to meet up with friends. The cabin was ok although far too hot with no-one to hand to show us how to cool it down.

The bar was chaotic taking over 20 minutes to serve us. The dinner was good as was the waitress Tanya despite being served an hour and a half late with the theatre being missed as our coffee was not served until 10.50 pm. Breakfast was ok but not the range or Quality we have experienced on American liners with the cooked food being Luke warm and served on cold plates. The staff stood by looking terrified to do anything.

A stressful waste of 2 days of our lives where we felt we had been used as guinea pigs on a newly acquired,untried ship where we should have been paid to endure rather than charged. Read more