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The cruise itself was very nice. Cabin was clean, the menu and service were very good. The entertainment was varied including jugglers, acrobats, magicians, singers and an attempt at stage production. The staff was polite and attentive. The public areas were very clean The truly disappointing aspects of the cruise came at the beginning and end; the exact times you would think MSC would like to make a good first impression and lasting final impression. The embarkation at Santos port was disorganized and confusing with poor signage and little cruise ship guidance. It was like being at a busy bus/metro station during rush hour on a Friday evening while carrying a weeks worth of luggage. The luggage drop off was extremely disorganized with multiple lines converging on unclearly marked drop areas. Amazingly the luggage did make it aboard the ship. With many passengers being in the 60 to 80 year range, the scene was very stressful.There was very little guidance provided by terminal staff or MSC staff in the staging of embarkation. The cruise was 2 hours late in departure from Santos. The 'Loading of Passengers' was not well staged and lines of several hundred metres were common. The disembarkation at the termination of the cruise in Santos was a disaster. It was not safe and took over 2 hours to conduct. The ship arrived 4 hours late; yet passengers were called to sit in a crowded lounge (Zebra Lounge) staging area to await instructions regarding disembarkation. This waiting lasted 2 hours in a lounge designed to seat a fraction of the passengers in the area. Elderly passengers sat on the floor or on the stairs awaiting information without water or comfort. When a manager was called for assistance, the response was that all staff were busy at reception and that all passengers were to remain in the lounge area. It must be noted that staff in the staging area was accommodating and helpful to the elderly. What was obvious was a management absence in the area. There was no one to give direction to staff. Management was not available. Clearly the management responsible for the organization of disembarkation had no contingency plan for a 'ship running behind schedule' or for addressing the related complications of passenger crowding in the disembarkation staging areas. For the comfort and more importantly safety of passengers MSC management must review these polices, procedures and practices. The disembarkation procedure was unsafe for all and a health hazard for the elderly.  

Embarkation and Disembarkation Safety Issues MSC Poesia

MSC Poesia Cruise Review by learyjim

2 people found this helpful
Trip Details
The cruise itself was very nice. Cabin was clean, the menu and service were very good. The entertainment was varied including jugglers, acrobats, magicians, singers and an attempt at stage production. The staff was polite and attentive. The public areas were very clean
The truly disappointing aspects of the cruise came at the beginning and end; the exact times you would think MSC would like to make a good first impression and lasting final impression. The embarkation at Santos port was disorganized and confusing with poor signage and little cruise ship guidance. It was like being at a busy bus/metro station during rush hour on a Friday evening while carrying a weeks worth of luggage. The luggage drop off was extremely disorganized with multiple lines converging on unclearly marked drop areas. Amazingly the luggage did make it aboard the ship. With many passengers being in the 60 to 80 year range, the scene was very stressful.There was very little guidance provided by terminal staff or MSC staff in the staging of embarkation. The cruise was 2 hours late in departure from Santos. The 'Loading of Passengers' was not well staged and lines of several hundred metres were common.
The disembarkation at the termination of the cruise in Santos was a disaster. It was not safe and took over 2 hours to conduct. The ship arrived 4 hours late; yet passengers were called to sit in a crowded lounge (Zebra Lounge) staging area to await instructions regarding disembarkation. This waiting lasted 2 hours in a lounge designed to seat a fraction of the passengers in the area. Elderly passengers sat on the floor or on the stairs awaiting information without water or comfort. When a manager was called for assistance, the response was that all staff were busy at reception and that all passengers were to remain in the lounge area. It must be noted that staff in the staging area was accommodating and helpful to the elderly. What was obvious was a management absence in the area. There was no one to give direction to staff. Management was not available.
Clearly the management responsible for the organization of disembarkation had no contingency plan for a 'ship running behind schedule' or for addressing the related complications of passenger crowding in the disembarkation staging areas. For the comfort and more importantly safety of passengers MSC management must review these polices, procedures and practices. The disembarkation procedure was unsafe for all and a health hazard for the elderly.
 
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Cabin Review

Cabin 10210
Cabin was clean; however there was mold in the shower
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