We have never been disappointed to this level in over 30 years of cruising. Starting with the food: First there were no ice tea or lemonade at the meal, which was a first for us and the 3 other couples with our group. Had to ask for ice, lemon and butter every night. It took 30-40 minutes to receive the first course and often not all 8 of us would receive our courses together. Often several of us at our table were getting our desert while others were still waiting for their main coursers. The suckling pig still had hair and bristles attached. The steaks rarely came out the way we ordered them and at one dinner the Matre de was asked to our table because we could not get the steaks as ordered and his response was " it looks fine, eat it". Many of the meals were unedible every single night. The soups were watered down and extremely salty. The buffet was shut down during dinner hours which eliminated a possible choice. The dinners took so long (we were at the early sitting) that the waiter asked us to skip the coffee because he needed the time to set up for the late seating. The scrambled eggs were watery and when asked if we can have them cooked some more the answer was simple, no! There was no bananas and oranges by the second day out and by the fifth no grapefruit or prunes. The lunch buffet was not much better, it was hard to figure out what the food was since there were many dishes without an explanation sign. The best food was the hot dogs by the pool but when we asked for a fresh roll to replace the stale ones my wife heard one server say to the other "this lady is nuts"? Paying for pizza at night was an insult.
We say flatware dropped on the floor than picked up and put on a table, charger plates wiped off from the early seating and put back on the table for the late seating. Bathroom were often dirty and out of paper and napkins. One evening instead of a show there was a movie. When there were shows, few were that good. They seemed to have eliminate the position of Cruise Director as none were ever visible.
The 8 of us in our group have had over 100 cruises under our belt and all without except were never as disappointed to this degree and would not return to Costa. We could say it must just be this ship but it seemed to be a decision by management to cut their expenses. The management at Costa should be ashamed of themselves.