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Explorer of the Seas Review

4.5 / 5.0
Editor Rating
2092 reviews
12 Awards

Terrible Service From Royal Caribbean

Review for Explorer of the Seas to the Eastern Caribbean
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2-5 Cruises • Age 30s

Rating by category

Public Rooms

Additional details

Sail Date: Mar 2015
Cabin: Junior Suite

My review sounds exactly like the previous one posted by ljpinko. We selected Royal Caribbean Explorer of the Seas based on the many good reviews and recommendations we received. This was the 1st cruise for 2 people in my party and we had planned on this vacation for over 9 months. From embarkation it was clear that our cruise was not going to be anything like the reviews we read.

We felt that we were being discriminated against based on age because of the multitude of crazy spring breakers. The staff would never smile at us and always seemed aggravated when we would ask any question. The answers were always blunt and given with attitude. Basically the crew was unfriendly and the service was extremely disappointing. Not even during the formal dinners could we receive consistent or relaxed service. We gave up asking for our requests and eventually stopped going to the formal dining room all together.

The smell of marijuana emulating in the hallways and over our balcony was disgusting. But not quite as disgusting as the condom box left in the hallway or the drunk college girl throwing up in the hallway. I understand that this was the last time the ship was being run before a month long dry dock for renovations but I don't feel that means they should have stopped cleaning midway through our cruise. The glass was becoming progressively dirtier throughout the boat and the drink spills were outweighing the clean carpet. Our room was a gorgeous room, even if I did dust it myself once I arrived. We got the junior suite with a balcony which I recommend as it came with a full shower, tub and a walk in closet. On our first day out to sea we received a notice saying that the maintenance crew wanted to close our balcony for 4 hours to paint and clean it. Why they would have chose to try and do this on a day when we were on the boat all day is beyond my understanding. If they were going to do maintenance pick a day when people are more likely off the boat. Regardless I felt there was no way I was giving up a balcony that I had to pay for during my cruise.

Cabin Review

Junior Suite

Cabin JS

Would recommend a Junior Suite over any other stateroom as it was spacious and comfortable. Having a full size tub and shower was great. The walk in closet was also a great perk. However do not expect to get any treatment as if you booked a "real" suite.

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