After 11 trips with Vantage (plus some with other lines) , all of which were great, we finally met the worst cruise ever. The elevator was broken and not fixed for the entire trip. Many travelers were using canes and walkers and had great difficulty going up and down the stairs numerous times daily. Others (as the average age was probably 70+ also had problems navigating the boat. In addition, the Bulgarian chef did not know how to cook. Most lunches were the same sandwiches and pasta for the entire trip. Most dinner entrees were inedible. Salt prevailed in all soups and dishes. There was a concierge on board who did absolutely nothing. There used to be 3 or 4 guides on board (one per group) now there was only one person leaving the entire shore excursions to local guides with no Vantage personnel to assist. Now what really was unacceptable was that we were the longest (most travelled with Vantage) persons on board. We never had a response from Vantage management regarding our concerns that we provided on the form at the end of the cruise.