We are new to Princess but not to cruising. I made my plans through Princess' reservations center after the agent assured this was the best ship and itinerary for myself, wife and 2 teenagers. We booked 2 cabins on the Aloha deck. (one inside and one with a balcony)
While I am not accustomed to leaving negative ship reviews, I first sent an e-mail to Princess. However, after 2 weeks of not receiving any response from her office, I decided to leave the following:
Checking is was very efficient and everyone involved in this process was exceptionally friendly and helpful. We also loved our room steward as well.