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We had a two week cruise around the Eastern and Western Caribbean on the Nieuw Amsterdam at the end of January 2015. After a flight from London Heathrow on an American Airlines plane, there was a weather system of some sort so hours of turbulence made the flight uncomfortable, we made it to Miami. As the ESTA system was supposed to make life easier for tourists I don’t know what went wrong there but it took us over two hours to get through immigration. If we ever go on a Caribbean cruise again it will not be through the USA. We spent one night in the Sonesta hotel in Fort Lauderdale then boarded our ship. There was some problem at the boarding stage so it took over two hours to get through the system. We were in an inside cabin 7105 and it was quite comfortable. The air conditioning worked reasonably well but was slow to react when changing the dial, the bed was comfortable and the shower was very good. There was only one chair so being in the cabin wasn’t that comfortable. The first week we sailed the Eastern Caribbean to Grand Turk, Puerto Rico, St Thomas and we were supposed to stop at Half Moon Cay but the weather dictated we didn’t so we had an extra day at sea. It was cold in the evening on that part of the cruise and seemed to rain every night. The second week we sailed to Half Moon Cay, Grand Cayman, Cozumel and Key West. The weather was warmer for this week. We paid $45 each for a trip on Grand Turk and it was money wasted. There is very little to see there. On Tuesday January 27th we booked a trip for the following day on Puerto Rico at a cost of over $100 for two. I became ill the following morning so couldn’t go on the trip and my wife didn’t want to leave me. I spent two days in my cabin, missing Puerto Rico and St Thomas, and when my wife went to see the Shore Excursions team they said that we would have to cancel the excursion on the Monday, the day before we booked it, to get a refund. That made me mad. They have no idea of customer service so that makes me think I shall never use them again. We did several other trips with the ship and in the main they were ok, especially the one in Cozumel where we went to see the ruins at San Gervasio. However, on Key West we took an elongated trolley trip but there is very little to see outside of the main town. I had been led to believe that the USA was cheap but Key West is certainly not. The food on the ship was quite good with breakfast and lunch in the Lido being very good. However in the evening there was little on offer and I can only assume the management are of the opinion most people would eat in the main restaurants, which is not the case. We only eat in the main restaurant twice during our cruise. The first time it took two and a half hours and although the second time it only took an hour, we had a table for two, the restaurant was freezing so we were glad to get out of there. The entertainment was pretty good with the star of the cruise being a Steel Band from Trinidad called Island Magic. The BB King Blues Band are very good. Overall the Nieuw Amsterdam is a cold ship with air conditioning making many of the public rooms feeling inhospitable and on several occasions we had to leave an event because it was just too cold.

A nice cruise on a cold ship marred by bad customer service

Nieuw Amsterdam Cruise Review by mactire

2 people found this helpful
Trip Details
  • Sail Date: January 2015
  • Destination: Eastern Caribbean
  • Cabin Type: Standard Interior Stateroom
We had a two week cruise around the Eastern and Western Caribbean on the Nieuw Amsterdam at the end of January 2015.
After a flight from London Heathrow on an American Airlines plane, there was a weather system of some sort so hours of turbulence made the flight uncomfortable, we made it to Miami. As the ESTA system was supposed to make life easier for tourists I don’t know what went wrong there but it took us over two hours to get through immigration. If we ever go on a Caribbean cruise again it will not be through the USA.
We spent one night in the Sonesta hotel in Fort Lauderdale then boarded our ship. There was some problem at the boarding stage so it took over two hours to get through the system.
We were in an inside cabin 7105 and it was quite comfortable. The air conditioning worked reasonably well but was slow to react when changing the dial, the bed was comfortable and the shower was very good. There was only one chair so being in the cabin wasn’t that comfortable.
The first week we sailed the Eastern Caribbean to Grand Turk, Puerto Rico, St Thomas and we were supposed to stop at Half Moon Cay but the weather dictated we didn’t so we had an extra day at sea. It was cold in the evening on that part of the cruise and seemed to rain every night. The second week we sailed to Half Moon Cay, Grand Cayman, Cozumel and Key West. The weather was warmer for this week.
We paid $45 each for a trip on Grand Turk and it was money wasted. There is very little to see there. On Tuesday January 27th we booked a trip for the following day on Puerto Rico at a cost of over $100 for two. I became ill the following morning so couldn’t go on the trip and my wife didn’t want to leave me. I spent two days in my cabin, missing Puerto Rico and St Thomas, and when my wife went to see the Shore Excursions team they said that we would have to cancel the excursion on the Monday, the day before we booked it, to get a refund. That made me mad. They have no idea of customer service so that makes me think I shall never use them again. We did several other trips with the ship and in the main they were ok, especially the one in Cozumel where we went to see the ruins at San Gervasio. However, on Key West we took an elongated trolley trip but there is very little to see outside of the main town. I had been led to believe that the USA was cheap but Key West is certainly not.
The food on the ship was quite good with breakfast and lunch in the Lido being very good. However in the evening there was little on offer and I can only assume the management are of the opinion most people would eat in the main restaurants, which is not the case. We only eat in the main restaurant twice during our cruise. The first time it took two and a half hours and although the second time it only took an hour, we had a table for two, the restaurant was freezing so we were glad to get out of there.
The entertainment was pretty good with the star of the cruise being a Steel Band from Trinidad called Island Magic. The BB King Blues Band are very good.
Overall the Nieuw Amsterdam is a cold ship with air conditioning making many of the public rooms feeling inhospitable and on several occasions we had to leave an event because it was just too cold.
mactire’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
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Cabin Review

Standard Interior Stateroom
Cabin L 7105
The cabin was big enough for the two of us with a very comfortable bed, a fridge, a safe and lots of wardrobe space. The bathroom was small but had a big shower for a cruise ship and plenty of Elemis toiletries.
Rotterdam Deck Inside Cabins, Balcony Cabins, Suite Cabins