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This was my first cruise with Holland America Line and must say a very disappointing experience in comparison to other companies. Oosterdam ship is aging, and unfortunately this is not balanced with the service which I would quote as very poor for a cruise experience. Thanksfully, you'll find some friendly staff onboard, but overall the level of service is poor. Staff reflect a low level of standards and worse tell you things but doesn't act as said! Curiously staff is using the same facilities than customers on their day off and you lost sense of who is the customer and who is the professional supposed to be in charge to make your cruise an enjoyable experience. Worse... as ship needs some refresh works, workers do execute those from early morning with short notice and refrain from ability to use the outside veranda. Food is ok, but once again below expectation for a ship cruise. It is hardly difficult to say a positive word on this cruise, but once again a few staff members are willing to offer a great experience, but these individual skills are not taken consistently through management not raising the bar and ensuring everyones fully dedicated to service. All in all poor service, aging boot, staff nor dediated to service and customer, ongoing works and lack of professionalism... NEVER BACK ON HOLLAND AMERICA LINE!

A very disappointing experience

Oosterdam Cruise Review by gillesfrance

Trip Details
This was my first cruise with Holland America Line and must say a very disappointing experience in comparison to other companies.
Oosterdam ship is aging, and unfortunately this is not balanced with the service which I would quote as very poor for a cruise experience.
Thanksfully, you'll find some friendly staff onboard, but overall the level of service is poor. Staff reflect a low level of standards and worse tell you things but doesn't act as said! Curiously staff is using the same facilities than customers on their day off and you lost sense of who is the customer and who is the professional supposed to be in charge to make your cruise an enjoyable experience.
Worse... as ship needs some refresh works, workers do execute those from early morning with short notice and refrain from ability to use the outside veranda.
Food is ok, but once again below expectation for a ship cruise.
It is hardly difficult to say a positive word on this cruise, but once again a few staff members are willing to offer a great experience, but these individual skills are not taken consistently through management not raising the bar and ensuring everyones fully dedicated to service.
All in all poor service, aging boot, staff nor dediated to service and customer, ongoing works and lack of professionalism... NEVER BACK ON HOLLAND AMERICA LINE!
gillesfrance’s Full Rating Summary
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