Norwegian Sun Review

4.0 / 5.0
2,169 reviews

Mixed feelings

Review for the Western Caribbean Cruise on Norwegian Sun
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susanmoore0426
6-10 Cruises • Age 60s

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Sail Date: Mar 2015
Cabin: Balcony

This was my 7th cruise and we only had a couple of problems that need to be addressed. #1 the manager of the Internet was not Customer Service friendly, he was very short when my sister asked questions about the internet being so slow. He never smiled and seemed not happy with his position. We have never had someone from the staff be so unfriendly. #2 we had two water leaks in our room which NCL did take care of, but we had to stay in the room for two days while the leak was repaired and the air blowers dried the carpet out. We did get strawberries and a bottle of wine, but we talked to other cruise members and said that we should have either been moved to another room or $compensated for this inconvenience. Otherwise we had an enjoyable time on the Sun and 99% of the staff were friendly and could not do enough for us. We did opt in on the ultimate dining plan which was good. Cagney's got our top review for food and wait staff with Le Bistro coming in second the others we could do without. At Roatan the excursion we took to Maya Keys was awesome. They served Sea Bass which was the best we have ever had and that is a compliment coming from 2 New England ladies that know what Sea Bass should taste like. The island was the best and I would recommend this excursion. Can't wait for our next cruise with NCL!

Cabin Review

Balcony

Cabin BC

Our steward Sam was so nice and friendly and went out of his way to take care of our requests. Room had a leak which took 2 days to dry out with blowers after leak was fixed. Got strawberries and a bottle of wine for the inconvenience, but thought we should have been moved to another room or compensated $ for the inconvenience.

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