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I don't often review holidays but to be honest this WAS AN ABSOLUTE DISASTER. Do not use Costa if you want a relaxing time. The food is POOR. The breakfast was a 'Fight' to get food and even then there was NO Orange Juice! Only One of the FOUR Orange Juice Machines was filled and ready for use. When you are All Inclusive and you are a family, everytime you want a drink for the family you have to hand in your ALL Inclusive card, to explain you CANNOT get three drinks for three people on the ALL INCLUSIVE PACKAGE, you will need ALL three cards! The service is VERY POOR! I put this down to the staff NOT receiving any of the tips that you MUST leave. To explain you are 'Forced' to pay EUROS 35, in our case which DOES not go to the staff but to Costa, no wonder the service is very poor! If you go for a la carte lunch menu and you just want a starter and a main course you will have to wait for everyone else at your table to finish because they ONLY serve the time in order of the menu. It took us 50 mins to have a starter and a main course because we were made to wait for the other guests finishing there other courses!! We as a family made the staff aware of these 'issues' and yet NOTHING was done. No-one Cared! They just want your Money! It was so bad we left the ship EARLY! Good Luck you have been warned!

BEWARE....You get off the ship more stressed than you get on it!!!

Costa Serena Cruise Review by Special Brother

Trip Details
I don't often review holidays but to be honest this WAS AN ABSOLUTE DISASTER. Do not use Costa if you want a relaxing time. The food is POOR. The breakfast was a 'Fight' to get food and even then there was NO Orange Juice! Only One of the FOUR Orange Juice Machines was filled and ready for use. When you are All Inclusive and you are a family, everytime you want a drink for the family you have to hand in your ALL Inclusive card, to explain you CANNOT get three drinks for three people on the ALL INCLUSIVE PACKAGE, you will need ALL three cards! The service is VERY POOR! I put this down to the staff NOT receiving any of the tips that you MUST leave. To explain you are 'Forced' to pay EUROS 35, in our case which DOES not go to the staff but to Costa, no wonder the service is very poor! If you go for a la carte lunch menu and you just want a starter and a main course you will have to wait for everyone else at your table to finish because they ONLY serve the time in order of the menu. It took us 50 mins to have a starter and a main course because we were made to wait for the other guests finishing there other courses!! We as a family made the staff aware of these 'issues' and yet NOTHING was done. No-one Cared! They just want your Money! It was so bad we left the ship EARLY! Good Luck you have been warned!
Special Brother’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 13 to 15
Service
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