We had travelled on the sister ship, Freedom, two years earlier and it was such a great experience for a first time cruise. The customer service was amazing--everywhere on the ship--and while the entertainment was just ok, the entertainment crew made the absolute best of everything. It was all out fun! This wasn't the sister--it was the wicked step-sister! The self-proclaimed Drew Carey look alike cruise director was terrible. He spent more time with his "posse" that entertaining guests and when it came time for debarkation--let's just leave it at CLUSTER--no communication whatsoever--but that's how it was at the ports as well--everyone just started getting off the ship because there were no announcements.

The food was bad, the service was bad--they were filling in the dining room with late diners while we were still waiting for our entrees. The cleaning crew, who is normally very friendly, was a little cool to say the least. The entertainment--let's just say my children's elementary school put on a better school play and the "entertainer" at the piano bar spent his entire time drunk off his a$$--encouraging people to buy him liquor instead of tipping him. Although the talentless man WAS a little better when he was wasted.

The only saving grace to this trip were the ports. Thankfully they were beautiful and exciting and we were able to salvage our trip and enjoy at least our time off the ship. Read more