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Arcadia Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
447 Reviews

1st & last time with P&O

Arcadia Cruise Review by Tycastell

2 people found this helpful
Trip Details
  • Sail Date: Nov 2014
  • Destination: Canary Islands
  • Cabin Type: Deluxe Stateroom with Balcony and Bath/Shower

Having experienced great holidays on Princess Cruises we decided to try something different. On booking we were reassured by P&O Sales that we had the best cabin (C097) and there was no point putting us down for an upgrade but it turned out to be the worst and we ended up sleeping in Customer Service Reception on a bench seat opposite the Reception desk. Eventually we were moved to a new cabin which was initially was unavailable, but the rude and unprofessional Night Manage's behavior was not acceptable and put a cloud over the rest of the cruise. However we had no choice but to make the most of it as the month before our cruise we had just buried my mother. Acadia needs a refit or scrapping for various reasons, read on...

The food was good and plenty of it, however there is a point during the day around 5pm/6pm when all restaurants are closed apart from a small serving hatch by the pool manned by one person cooking burgers and chips for the entire ship! We had to speak to the manager as it would seem that to get a decent service you had to moan a lot. Once we had the meeting with the restaurant manager thinks improved. Please understand that to have continuous waiters raising trays above my partners head all night was very distracting and some armpits smells got into ones taste buds. Service generally very good though.

The Players put on great shows in the theater. Anything else belonged overboard. Too many quizzes. Dressed up in our best dinner wear for black tie night in the Crows Nest was disturbed and ruined by that haunting announcement. "The quiz will now start..." All dressed up in a black tie and dinner wear for a quiz ! The cruise sail away parties were OK as we joined in as it kept us warm as we thought the skipper was following bad weather reports on the way to and around the Canaries Islands. If they really need to have so many quizzes they should consider doing it through them via the in room TV media and keeping the show bars and lounges free of "question number 22" !

The cabin was unsuitable and not fit for purpose due to what some have said was down to "flexing". Cabins around C097 were all complaining and we hadn't left Southampton yet. It s believed that P&O knew about this problem and put guests into these cabins anyway in hope that they would not complain. We did, left the cabin and moved into reception until a new cabin was found. We really had to put up a fight with the night manger who did nothing until we refused to remove from reception and go back to our cabin "There was nothing that he could do" he kept saying, "there are no other free cabins" oh but we could have a single cabin each.??? Totally not 5 star treatment or even 1. We stayed in another cabin the next day but not before being forced to sign a liability contract to say we would not claim no further from P&O and not a hint of apology until the next day which was false and too late.

Crew hospitality and service was let down by the abrupt and unprofessional night manager, the buffet restaurant staff were only interested in taking trays and crockery away which was constant and annoying. The restaurant staff lifting trays above your head continuously, however those that we did not get directly involved with were very good. There was one engineer who at 01:00 hours ignored the do not disturb sign after we had waited all day to get the toilet fixed and stood outside our door with his mobile talking to someone. Basic hospitality missing here ? We won't be using P&O again although we were looking forward to cruising on the Britannia.


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Cabin Review

Deluxe Stateroom with Balcony and Bath/Shower
Cabin OC C097

This and surrounding cabins were unsuitable and not fit for purpose due to what some have said was down to "flexing" (constant banging). Cabins around C097 were all complaining and we hadn't left Southampton yet. It s believed that P&O knew about this problem and put guests into these cabins anyway in hope that they would not complain. They did offer ear muffs !! We did, left the cabin and moved into reception until a new cabin was found. We really had to put up a fight with the night manger who did nothing until we refused to remove from reception and go back to our cabin "There was nothing that he could do" he kept saying, "there are no other free cabins" oh but we could have a single cabin each.??? Totally not 5 star treatment or even 1. We stayed in another cabin the next day but not before being forced to sign a liability contract to say we would not claim no further from P&O and not a hint of apology until the next day which was false and too late. Avoid cabins in this location above and below.


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Tycastell
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