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January 7th sailing out of Miami for our yearly Caribbean cruise with the Navigator. Our cabin on deck 6 was fine and our cabin attendant was wonderful. Regent has a loyal staff that have worked with them for years and it is always wonderful to have the same familiar faces welcome you, by name. Food: For several years now Regent has downgraded it's menus and food quality. There are many wonderful dishes but the mediocre meals are now outnumbering the good ones. Sauces and gravies are poured over almost every dish. If you remember to ask for no gravy then you can at least taste the meal. The buffet breakfast is nice but never changes. The omelet station was terrible. They had a trainee there that had no idea how to cook an omelet, unless you wanted it dark brown when finished. Coffee is the worse drink on board. We had this experience last year and Head Office insists on buying coffee that tastes like stale burnt coffee. They have an elaborate coffee maker outside by the pool or in one of the bars that is great but are you supposed to bring your coffee to breakfast? We quickly, along with many others, started drinking tea. Their alternative dining room, Prime 7 is small and intimate. Nice menu and good food. The service is outstanding. The main dining room, Compass Rose can have good or bad service depending on where you sit. Only one maitre d, Jamal, maintained quality service in his area. Otherwise, you may get a long wait, the wrong food, no water refills, no dessert, forgotten courses and/or no complimentary wines with your meal. Not all, but most sommeliers are nothing more then wine serves. Once I got up and got the water jug myself and others around us laughed and asked me if they could have refills too. Same thing with refills of the white wines. Is this luxury travel with mediocre dinner service? At the prices Regent charges, these issues are unacceptable. Excursions: Watch out for the "free" excursions advertised. Most are lousy, poorly planned and you no longer even get the rest stop with including snacks/beverages. I would prefer to pay more for a quality excursion. Now we only go on our own independent tours and have so much more fun. Again, Head Office is cutting back. The captain cancelled Turks, he said, due to rough seas! But we were at Turks when he said that. Didn't he know before we arrived? He then takes us to St. Croix, but they weren't expecting any ships at all and the port shops (although a dirty little town) were closed. You had to deal with local taxis to take you to the good side of the island on your own. Regent had no plans for us. They sure saved a lot of money that day. Enrichment Program: On this cruise was nonexistent. A lecturer on the Civil War??!! That is all Regent could come up with? Had nothing to do with today and/or the cruise. Looked like some guy that just got a free cruise. Spa: Way overpriced, outrageous really. Boutiques: A waste of space. Add another public room or bar or dining venue in this space. Lousy overpriced products and definitely Not duty free pricing. Weird Experience: We received an invitation by the Destinations Manager to join her at her table for dinner. We changed our plans to dine with friends and accepted. She never showed up. No one showed up but us. We asked the maitre d what is going on and he had no idea. We were moved to a table for 2 and our friends looked at us like we lied to them and didn't want to eat with them. We received an apology three days later from the Reception area but never from the woman who originally invited us. Various explanations from officers varied as to what happened. But totally unnecessary for us. One manager stated "We will make up for this embarrassing and regrettable experience". We are still waiting for what he meant by "make up". Overall: For the most part, the wonderful staff help to make the cruise memorable. And we always meet fascinating people on board. Our biggest and probably our most disappointing experiences with Regent is the Head Office mentality of advertising 5 star and luxury but not delivering on the advertising. It is so obvious that Head Office is cutting back on luxury and quality. A wonderful cruise line that is not changing for the better.

Our favorite ship but still has issues

Seven Seas Navigator Cruise Review by zak477

57 people found this helpful
Trip Details
January 7th sailing out of Miami for our yearly Caribbean cruise with the Navigator. Our cabin on deck 6 was fine and our cabin attendant was wonderful. Regent has a loyal staff that have worked with them for years and it is always wonderful to have the same familiar faces welcome you, by name.
Food: For several years now Regent has downgraded it's menus and food quality. There are many wonderful dishes but the mediocre meals are now outnumbering the good ones. Sauces and gravies are poured over almost every dish. If you remember to ask for no gravy then you can at least taste the meal. The buffet breakfast is nice but never changes. The omelet station was terrible. They had a trainee there that had no idea how to cook an omelet, unless you wanted it dark brown when finished. Coffee is the worse drink on board. We had this experience last year and Head Office insists on buying coffee that tastes like stale burnt coffee. They have an elaborate coffee maker outside by the pool or in one of the bars that is great but are you supposed to bring your coffee to breakfast? We quickly, along with many others, started drinking tea. Their alternative dining room, Prime 7 is small and intimate. Nice menu and good food. The service is outstanding. The main dining room, Compass Rose can have good or bad service depending on where you sit. Only one maitre d, Jamal, maintained quality service in his area. Otherwise, you may get a long wait, the wrong food, no water refills, no dessert, forgotten courses and/or no complimentary wines with your meal. Not all, but most sommeliers are nothing more then wine serves. Once I got up and got the water jug myself and others around us laughed and asked me if they could have refills too. Same thing with refills of the white wines. Is this luxury travel with mediocre dinner service? At the prices Regent charges, these issues are unacceptable.
Excursions: Watch out for the "free" excursions advertised. Most are lousy, poorly planned and you no longer even get the rest stop with including snacks/beverages. I would prefer to pay more for a quality excursion. Now we only go on our own independent tours and have so much more fun. Again, Head Office is cutting back.
The captain cancelled Turks, he said, due to rough seas! But we were at Turks when he said that. Didn't he know before we arrived? He then takes us to St. Croix, but they weren't expecting any ships at all and the port shops (although a dirty little town) were closed. You had to deal with local taxis to take you to the good side of the island on your own. Regent had no plans for us. They sure saved a lot of money that day.
Enrichment Program: On this cruise was nonexistent. A lecturer on the Civil War??!! That is all Regent could come up with? Had nothing to do with today and/or the cruise. Looked like some guy that just got a free cruise.
Spa: Way overpriced, outrageous really.
Boutiques: A waste of space. Add another public room or bar or dining venue in this space. Lousy overpriced products and definitely Not duty free pricing.
Weird Experience: We received an invitation by the Destinations Manager to join her at her table for dinner. We changed our plans to dine with friends and accepted. She never showed up. No one showed up but us. We asked the maitre d what is going on and he had no idea. We were moved to a table for 2 and our friends looked at us like we lied to them and didn't want to eat with them. We received an apology three days later from the Reception area but never from the woman who originally invited us. Various explanations from officers varied as to what happened. But totally unnecessary for us. One manager stated "We will make up for this embarrassing and regrettable experience". We are still waiting for what he meant by "make up".
Overall: For the most part, the wonderful staff help to make the cruise memorable. And we always meet fascinating people on board. Our biggest and probably our most disappointing experiences with Regent is the Head Office mentality of advertising 5 star and luxury but not delivering on the advertising. It is so obvious that Head Office is cutting back on luxury and quality. A wonderful cruise line that is not changing for the better.
zak477’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
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