Have been on many cruises - but never before with RCI. Firstly - must note that the staff onboard the ship were polite, attentive and hugely customer focused. Superb. Food in the restaurants was of a very decent standard, if slightly unimaginative.

Apart from that - could not say a positive thing about RCI. From the very beginning when trying to find out information about the cruise and the packages available e-mails and phone calls were simply ignored. SO not the best start - but you hope.. better will follow. The staff at Port Canaveral are absolutely terrible. Rude, impolite - could not be any less customer focused. This is your first touchpoint with the cruise line and, quite simply, it was horrendous. From beginning to end the cruise just felt like the only concern RCI had was to sequel every possible penny / cent from you. You were a captive audience... and they wanted to milk it as much as they could. Overpriced excursions, overpriced drinks packages, shameless merchandising at every opportunity. Never before have I been on a cruise where it has been so blatantly obvious that all that mattered was generating more and more revenue streams.

Despite there being a "strict "no Smoking" policy in the cabins or on the balcony's this was not adhered to or enforced. The result was that every time you wanted to go out onto the balcony (not unreasonable on a cruise) you were forced back inside to avoid the smoke pollution from the balconies nearby. Read more