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Have been on many cruises - but never before with RCI. Firstly - must note that the staff onboard the ship were polite, attentive and hugely customer focused. Superb. Food in the restaurants was of a very decent standard, if slightly unimaginative. Apart from that - could not say a positive thing about RCI. From the very beginning when trying to find out information about the cruise and the packages available e-mails and phone calls were simply ignored. SO not the best start - but you hope.. better will follow. The staff at Port Canaveral are absolutely terrible. Rude, impolite - could not be any less customer focused. This is your first touchpoint with the cruise line and, quite simply, it was horrendous. From beginning to end the cruise just felt like the only concern RCI had was to sequel every possible penny / cent from you. You were a captive audience... and they wanted to milk it as much as they could. Overpriced excursions, overpriced drinks packages, shameless merchandising at every opportunity. Never before have I been on a cruise where it has been so blatantly obvious that all that mattered was generating more and more revenue streams. Despite there being a "strict "no Smoking" policy in the cabins or on the balcony's this was not adhered to or enforced. The result was that every time you wanted to go out onto the balcony (not unreasonable on a cruise) you were forced back inside to avoid the smoke pollution from the balconies nearby. The final irony? RCI send you a customer feedback questionnaire at the end of your cruise... which relates to a completely different ship / cruise to the one that you have been on... and which you can't populate... When you contact them to ask for the right questionnaire... yip.. you guessed it... they ignore you. Bringing the whole thing full circle. I will cruise again - but never with RCI.  

Worst Cruise Line?

Freedom of the Seas Cruise Review by rrrltd@live.co.uk

Trip Details
Have been on many cruises - but never before with RCI. Firstly - must note that the staff onboard the ship were polite, attentive and hugely customer focused. Superb. Food in the restaurants was of a very decent standard, if slightly unimaginative.
Apart from that - could not say a positive thing about RCI. From the very beginning when trying to find out information about the cruise and the packages available e-mails and phone calls were simply ignored. SO not the best start - but you hope.. better will follow. The staff at Port Canaveral are absolutely terrible. Rude, impolite - could not be any less customer focused. This is your first touchpoint with the cruise line and, quite simply, it was horrendous. From beginning to end the cruise just felt like the only concern RCI had was to sequel every possible penny / cent from you. You were a captive audience... and they wanted to milk it as much as they could. Overpriced excursions, overpriced drinks packages, shameless merchandising at every opportunity. Never before have I been on a cruise where it has been so blatantly obvious that all that mattered was generating more and more revenue streams.
Despite there being a "strict "no Smoking" policy in the cabins or on the balcony's this was not adhered to or enforced. The result was that every time you wanted to go out onto the balcony (not unreasonable on a cruise) you were forced back inside to avoid the smoke pollution from the balconies nearby.
The final irony? RCI send you a customer feedback questionnaire at the end of your cruise... which relates to a completely different ship / cruise to the one that you have been on... and which you can't populate... When you contact them to ask for the right questionnaire... yip.. you guessed it... they ignore you. Bringing the whole thing full circle.
I will cruise again - but never with RCI.
 
rrrltd@live.co.uk’s Full Rating Summary
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Cabin Review

Cabin
Basic in terms of standard of furnishings, but spacious enough. Cabin Stewards very attentive - keep the cabins very clean.
  Freedom of the Seas Deck Plans