We have sailed on Celebrity many times and almost always are very happy with them. The crew/staff on this cruise did not seem to be at par with other cruises. Although they said the proper things, many of them did not seem as happy as on other cruises. There was no "energy" with them.

My biggest complaint was at the Falklands. We had signed up for a Celebrity tour that was scheduled to be back at about 4:00. A note in the daily rag noted that due to limitation of tenders, wait times may be long. (They wait till the night before to alert you). The last tender was to be at 4:30. When we got to the pier at 4:00, there was a huge line waiting to take the return tender. We stood in line for 1:15 hr, most folks probably 1:30 hr., and I heard of some people waiting 2 hr in line. Fortunately for us, it did not rain (slight sprinkles) but I understand it did rain on some of those standing in line. Although ship departure was scheduled to be at 5:00, it did not pull out until 7:00 (2 hrs. late). Very poor planning on Celebrity's part, and no apology or mention of the experience by Celebrity afterward.

The food in Blu was good, although portions were very small. The sommelier was good but very overworked; we had the drink package, and she did not come by very often (maybe another cost-cutting initiative by Celebrity). Read more