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Serenade of the Seas Review

4.5 / 5.0
Editor Rating
1598 reviews
12 Awards

Deplorable

Review for Serenade of the Seas to the Western Caribbean
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Leeannecastro
First Time Cruiser • Age 30s

Rating by category

Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Cabin

Additional details

Sail Date: Jan 2015
Cabin: Family Ocean View Stateroom
Traveled with children

The customer service (or lack thereof) was horrendous! Staff members were rude and at any question would say "that's not my job, go find someone else". The was a total lack of accountability. I got the third degree when ordering room service and the woman questioned me on who it was for and how many people. What does it matter??

My son was quarantined for a day for getting sea sick and the medical staff were rude and angry. They must keep these people on board for too long because they all seemed to hate their jobs.

The primary reason we went on this ship was for the kiddie pool. Don't be fooled!! The slide is only open for 4 hours a day and there was a mushroom growing out of the pool edge when we went.

Cabin Review

Family Ocean View Stateroom

Cabin FO

Mattresses were filthy, mold in the shower. The power went out during our cruise.

1 Helpful Vote

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