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I must say this is our first time traveling with Royal Caribbean,, previously we sailed 3 times on Carnival with NO problems, beautiful cruises. Upon arrival on this more expensive cruise with Royal Caribbean, there was somebody's lip balm in on the shelf. and in the closet was somebody's USED anti diarrhea, upset stomach, and laxative medication. There was a broken light fixture and the rooms were WAY smaller than Carnival. The bathroom stunk of pee the whole time regardless of how much it was cleaned and had a gross looking brown stain on the toilet seat that never seemed to go away. Every time i showered, the whole bathroom flooded about 2-3 inches and i had to use all the towels to soak it up, and i didn't want to even touch the water because it didn't seem to be coming from the shower. i told the room attendant. He brought new towels. It happened again and they thought that maybe the seal wasn't right in the shower so a guy came in and used this SUPER powerful smelling caulking to seal the shower in areas. i couldn't go in the tiny bathroom for 3 days because the smell was so strong, and it would make you dizzy. I finally took another shower and it flooded again, this time i realized it was coming from the DRAIN HOLE behind the toilet. DISGUSTING, who knows what kind of germs are in that area that i could be exposed to. On our floor, walking to our cabin, was an exit sign that dripped fluid constantly for the first 3 days. I finally told somebody they stopped the dripping and tried to dry the floor with a high blast fan. There was an overpowering smell of mold on that floor. all you could smell was black mold the whole walk to and from the cabin, TERRIBLE. The food was terrible compared to Carnival, basically the same breakfast, and desserts every single day real cheap and poor. for dinner they always seemed to have cubed beef for example but with a different gravy. The ice cream was good. overall POOR FOOD. in the buffet dining room, there was food and french fries on the floor in the morning from the previous night. The staff was not overly kind and happy like Carnival staff. The ship was dirty compared to our trips on carnival, on Carnival they're always washing the decks and everything seems spotless, on this ship the decks seemed dirty and gross, and pieces of tiles had fallen off the pool exposing rust and stuff. The itinerary was nice. Labadee was nice with the buffet on land. Overall it was the poorest trip we ever took, and a waste of money. i wouldn't have paid HALF the price for that cruise. I emailed in, and just so you all know, Royal Caribbean basically said they can't do anything about it, sorry for the bad experience. no refund, no offer for credit. NOTHING at all, they basically say screw you, you're not important. Whole on board talking to others about the condition of the ship, i heard from different people that this ship was overdue for a 100 million dollar refurbish. If i knew this i would have NEVER picked this ship. i feel i was sort of scammed. They should never charge that much for a ship in this horrible condition. And terrible customer appreciation.  

Old Crappy Mold Infested Ship

Explorer of the Seas Cruise Review by MermaidDreams

Trip Details
I must say this is our first time traveling with Royal Caribbean,, previously we sailed 3 times on Carnival with NO problems, beautiful cruises. Upon arrival on this more expensive cruise with Royal Caribbean, there was somebody's lip balm in on the shelf. and in the closet was somebody's USED anti diarrhea, upset stomach, and laxative medication. There was a broken light fixture and the rooms were WAY smaller than Carnival.
The bathroom stunk of pee the whole time regardless of how much it was cleaned and had a gross looking brown stain on the toilet seat that never seemed to go away.
Every time i showered, the whole bathroom flooded about 2-3 inches and i had to use all the towels to soak it up, and i didn't want to even touch the water because it didn't seem to be coming from the shower. i told the room attendant. He brought new towels. It happened again and they thought that maybe the seal wasn't right in the shower so a guy came in and used this SUPER powerful smelling caulking to seal the shower in areas. i couldn't go in the tiny bathroom for 3 days because the smell was so strong, and it would make you dizzy. I finally took another shower and it flooded again, this time i realized it was coming from the DRAIN HOLE behind the toilet. DISGUSTING, who knows what kind of germs are in that area that i could be exposed to.
On our floor, walking to our cabin, was an exit sign that dripped fluid constantly for the first 3 days. I finally told somebody they stopped the dripping and tried to dry the floor with a high blast fan. There was an overpowering smell of mold on that floor. all you could smell was black mold the whole walk to and from the cabin, TERRIBLE. The food was terrible compared to Carnival, basically the same breakfast, and desserts every single day real cheap and poor. for dinner they always seemed to have cubed beef for example but with a different gravy. The ice cream was good. overall POOR FOOD. in the buffet dining room, there was food and french fries on the floor in the morning from the previous night. The staff was not overly kind and happy like Carnival staff. The ship was dirty compared to our trips on carnival, on Carnival they're always washing the decks and everything seems spotless, on this ship the decks seemed dirty and gross, and pieces of tiles had fallen off the pool exposing rust and stuff. The itinerary was nice. Labadee was nice with the buffet on land. Overall it was the poorest trip we ever took, and a waste of money. i wouldn't have paid HALF the price for that cruise. I emailed in, and just so you all know, Royal Caribbean basically said they can't do anything about it, sorry for the bad experience. no refund, no offer for credit. NOTHING at all, they basically say screw you, you're not important. Whole on board talking to others about the condition of the ship, i heard from different people that this ship was overdue for a 100 million dollar refurbish. If i knew this i would have NEVER picked this ship. i feel i was sort of scammed. They should never charge that much for a ship in this horrible condition. And terrible customer appreciation.
 
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