Riviera Review

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Review for the Southern Caribbean Cruise on Riviera
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Grunteled
6-10 Cruises • Age 70s

Rating by category

Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Service
Cabin

Additional details

Sail Date: Dec 2014
Cabin: Concierge Level

CONS:

Concierge Level is NOT worth it.

There are no advantages to paying more for this privilege. A few upscale toiletries are about the extent of this level.

Cabin Review

Concierge Level

Cabin A1

CONS:Concierge Level is NOT worth it. There are no advantages to paying more for this privilege. A few upscale toiletries are about the extent of this level. The “Concierge Lounge” is nothing more that an inside stateroom, with a blaring TV (CNN) a few newspapers, four computer terminals, and a mini-fridge with sodas. There is a “Concierge Person” available – sometimes.The “10% discount on internet services” was not honored and was repeatedly refused.Embarkation is no faster.Luggage does not arrive any sooner.Rooms may be entered only a few minutes (5 – 10 minutes) before other levels.“Tranquility Beds?” NOT! Our beds were the most uncomfortable beds we have ever encountered while cruising. There are no king-sized beds, only queens, and “queens” are actually two singles (small singles-think “camping cots”) put together. My husband is a little over six feet tall, and his feet hung over the end. To turn over, one must lift up and turn, or end up on the floor. I requested a foam pillow. Our room concierge-stewardess was not able to provide one. I received yet another lumpy, hard, pillow and was told, “This IS a foam pillow!”Entertainment was very poorEvening shows do not begin until 9:45 pm. Several were so disappointing (that) we left before the end.Most passengers are far past age 70. There are lots of walkers and motorized chairs and, at times, if you are stuck behind them, movement about the ship can be cumbersome.Wine and spirits are VERY EXPENSIVE. “Packages” are offered, but the sommelier may have the last laugh, as the vintages are foreign, and there is no way to know what you are getting. Wines by the glass are highly inflated, and an 18% gratuity is added on to the already outrageous cost.Room service coffee is abominable. Coffee in the restaurants is very good, but morning coffee on the balcony was so bad, it had to be sent back. Shore excursions were a joke and the joke was on us! We did the “Jungle ATV Adventure” and when, after the first few minutes we realized we were driving around in circles, we had to laugh at our own gullibility. The tour operators were ingenious. They were making big bucks for doing donuts in the jungle.Specialty restaurants What they do not tell you is that you may only dine in the four specialty restaurants ONCE. No more, only one time. You may request subsequent dining, but will be told you are “on the wait list” to no avail.PROS:The ship is lovely. Understated and elegant décor and soft, unobtrusive music.Some of the artwork is bizarre (What were they thinking?!) but overall the ship was very refined.Room service was lightening fast, and the pastries were divine. No extra charge for room service was nice.Embarkation was a breeze. We were on the ship in less than 10 minutes.The library was lovely and well appointed.Dining was fun with almost too many waitpersons in attendance. The food was no more special than the faire offered on other cruise lines. The china, crystal, and silver were superior.There was always plenty of lounge chairs poolside. Each one is covered with a clean white terrycloth covering.The cooking classes were fabulous. Our class began at 4:00 pm, and we were so full from the samples, that we had to forego dinner that evening. We came home with several great recipes and new skills.Oceania boasts that their staterooms at 282 sq.ft. are larger than most others. I was shocked upon entering our stateroom, as it was no bigger than what we have experiences on three other cruise lines. The elegant bathroom, however, was spacious with two showers, a full tub, and well appointed storage. We had a delightful cruise, but for the money, other cruise lines offer a better value. Oceania’s refusing to offer free internet, and then refusing to honor their own offer of a 10% discount on an internet package was petty. The nickel and dimeing for several little things, that should have been included, was offensive.

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