We have been cruising for 15 years and this is the first time that I am writing a review. It has been over 5 years since we last cruise with Royal caribbean. We have been on Disney and NCL for the past 5 years. This cruise left a lot to be desired. We were very disappointed.
First, let me start by saying that upon our arrival (passed 3pm) the restaurant was closed. There was no snack food during off hours available. There was a huge delay to get into the ship and Royal Caribbean did not accommodate for that. We have 5 year old and a 3 year old that were standing outside for hours waiting for customs to let the passengers through.
Customer Service: It seems as if Royal Caribbean was either very short on staff or they just failed to train their staff. Customer service was lacking. During breakfast, no one approached us to ask us if we needed a coffee refill. No one approached me to ask me if I needed help when I was carrying 2 plates with food on one hand and my 3 year on another hand. Even when we decided to have a sit down breakfast, no one came to take our order. We had to serve ourselves.