CYBER MONDAY DEALS! Get discounts on top-rated cruises. View Deals
  • Newsletter
  • Write a Review
  • Boards
  • Deals
  • Find a Cruise
  • Reviews
  • News
  • Cruise Tips

Liberty of the Seas Review

4.0 / 5.0
Editor Rating
2592 reviews
23 Awards

Liberty of the Seas - Poor quality of service

Review for Liberty of the Seas to the Eastern Caribbean
User Avatar
6-10 Cruises • Age 40s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Jan 2015
Cabin: Superior Oceanview Stateroom with Balcony
Traveled with children

We have been cruising for 15 years and this is the first time that I am writing a review. It has been over 5 years since we last cruise with Royal caribbean. We have been on Disney and NCL for the past 5 years. This cruise left a lot to be desired. We were very disappointed.

First, let me start by saying that upon our arrival (passed 3pm) the restaurant was closed. There was no snack food during off hours available. There was a huge delay to get into the ship and Royal Caribbean did not accommodate for that. We have 5 year old and a 3 year old that were standing outside for hours waiting for customs to let the passengers through.

Customer Service: It seems as if Royal Caribbean was either very short on staff or they just failed to train their staff. Customer service was lacking. During breakfast, no one approached us to ask us if we needed a coffee refill. No one approached me to ask me if I needed help when I was carrying 2 plates with food on one hand and my 3 year on another hand. Even when we decided to have a sit down breakfast, no one came to take our order. We had to serve ourselves.

Cabin Review

Superior Oceanview Stateroom with Balcony

Cabin D1

Good size. Towels old and rough

previous reviewnext review

Find a Liberty of the Seas Cruise from $179

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy and Cookies Statement and Terms of Use.
About UsCruise DestinationsFirst Time CruisersFind A Cruise

Share your feedback

International Sites

© 1995—2022, The Independent Traveler, Inc.

  • Privacy and Cookies Statement

  • Terms of Use

  • Site Map

  • Cookie Consent