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The Good: The mini-suite was comfortable for two adults. Our suite was considerably smaller than what we have encountered on other cruise lines. The food varied from average to excellent. If you like Asian cuisine, the selection and quality was quite good. Most of the Asian staff were gracious, warm and friendly. The Bad: Many of the staff seemed burned out and begrudgingly interacted with us and others. A human resource professional is sorely needed to boost the interactive performance with the guests. Many of the ship's employees were visibly inconvenienced by the guests. This kind of performance can not possibly be good for repeat patronage. There were a few loyal Princess cruisers who were not at all pleased and insisted that this was unique to this boat and bar/dining room crew. The staff in the fixed time dining room were outstanding and obviously selected for their abilities. The other dining rooms were spotty. The ugly: repeatedly seeing 1cm. of after dinner brandy served in the bottom of a large brandy glass was compounded the indifference of the Russian server. This happened two nights in row. "too bad for you" was here non-verbal attitude. The hawkers from the spa and photo gallery were omnipresent and detracted from the cruise experience. A friend wanted a haircut, and the Lotus spa beautician tried to upsell her to $300.00US with treatments, oils, etc.. she "needed" and my friend left without any service. The internet was so slow that we longed for a reliable dial up connection speed...  

The good, the bad and the ugly on The Sapphire Princess to Indonesia

Sapphire Princess Cruise Review by sandyr53

Trip Details
  • Sail Date: January 2015
  • Destination: Asia
The Good: The mini-suite was comfortable for two adults. Our suite was considerably smaller than what we have encountered on other cruise lines. The food varied from average to excellent. If you like Asian cuisine, the selection and quality was quite good. Most of the Asian staff were gracious, warm and friendly.
The Bad: Many of the staff seemed burned out and begrudgingly interacted with us and others. A human resource professional is sorely needed to boost the interactive performance with the guests. Many of the ship's employees were visibly inconvenienced by the guests. This kind of performance can not possibly be good for repeat patronage. There were a few loyal Princess cruisers who were not at all pleased and insisted that this was unique to this boat and bar/dining room crew. The staff in the fixed time dining room were outstanding and obviously selected for their abilities. The other dining rooms were spotty.
The ugly: repeatedly seeing 1cm. of after dinner brandy served in the bottom of a large brandy glass was compounded the indifference of the Russian server. This happened two nights in row. "too bad for you" was here non-verbal attitude. The hawkers from the spa and photo gallery were omnipresent and detracted from the cruise experience. A friend wanted a haircut, and the Lotus spa beautician tried to upsell her to $300.00US with treatments, oils, etc.. she "needed" and my friend left without any service. The internet was so slow that we longed for a reliable dial up connection speed...
 
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