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I took my wife on our first cruise to see if she could be treated like a lady. British hotels are going to the dogs, in general, as far as style and service are concerned, being run by indifferent staff to any old standard. Fred Olsen took my booking knowing how important these issues were to me, and in spite of understanding how important a table for two was to me. Having paid in full for a premier suite I gathered a table for two was not only not guaranteed but unlikely. I protested but bit my lip. As it turned out we had not only a table for two but the finest professional waiter I have ever encountered bar one. The suite was astounding and the housekeeper obliging and, also, professional. The food was to the highest standard I've encountered in spite of the quantities being served. The menu was imaginative. However, if fine dining and service is your bag, think before booking with Fred Olsen. Nothing to do with Fred ! There was a lot of interpretive license taken on the definition of "smart casual" with varying degrees of conduct and manners to go with it. One could easily have a T-shirt and jeans clad dining companion with table manners and language to match. NOT IN EVERY CASE....before I get edited out. Breakfast and lunch was a total shambles. One reviewer likened it to Asda. It was plain the normally professional waiters were fed up with the mob-like behaviour of the passengers when jostling for tables. This behaviour proves the demand for tables-for-two. Many more two seater tables could be provided with simple splitting of four-seater tables. On occasions we were able to dine and breakfast on the deck, in the secret garden or with cabin service. This changed my days absolutely as breakfast and lunch times were to be "got over with" as opposed to being enjoyed with anticipation as was the evening meal. A fair percentage of the passengers matched the standards set by the Boudicca crew and a small percentage were badly behaved. The greater percentage were somewhere in between. The lounges accommodated people fly-catching,others with feet up on the furniture or tables. Scruffy track suite bottoms were in abundance. I was subject to abuse and ridicule in a lift from a party not appropriately dressed on a formal night. Remarks were passed in this vain more than once. "you make me look like a tramp" was one such comment. We were once big fans of hotels now taken over by the Britannia group and visited three of them before we realised they had set their stall out accommodating cheap coach parties, some including drinks packages. The very reason I've gone on a cruise instead. Meal times put me in mind of these establishments. Fred Olsen standards are high. However, the things that were important to me were nullified. The entertainment was o.k and the daytime activities and choice of environment was prolific. All would have found something.The preset gratuity system sat very uncomfortably with me. I saw it as some kind of manouvre to adjust the Olsen payroll. However, I reluctantly let it stand and, in fact, felt the need to tip further to our evening meal waiter and others otherwise excluded from the set system.Lastly, I got the feeling we were being dumped and got rid of on disembarking morning. The boat had to be empty by 8.00a.m, breakfast betwixt 6a.m & 8a.m with the cushion covers being removed the evening before together with cases in the corridor before 1.00a.m following a formal dress evening. The efficient helpful parking attendants/luggage handlers on arrival were notable by their absence on departure. I'll be doing a lot more research before I book my next cruise. Fred Olsen couldn't do more. (by the way, this ship is as about as stabilised as the waltzers, in case you want to know. It didn't bother us, though.)

SHIP & CREW 10 out of 10. However...

Boudicca Cruise Review by supapete

6 people found this helpful
Trip Details
  • Sail Date: January 2015
  • Destination: Canary Islands
  • Cabin Type: Premier Suite
I took my wife on our first cruise to see if she could be treated like a lady. British hotels are going to the dogs, in general, as far as style and service are concerned, being run by indifferent staff to any old standard. Fred Olsen took my booking knowing how important these issues were to me, and in spite of understanding how important a table for two was to me. Having paid in full for a premier suite I gathered a table for two was not only not guaranteed but unlikely. I protested but bit my lip. As it turned out we had not only a table for two but the finest professional waiter I have ever encountered bar one. The suite was astounding and the housekeeper obliging and, also, professional. The food was to the highest standard I've encountered in spite of the quantities being served. The menu was imaginative. However, if fine dining and service is your bag, think before booking with Fred Olsen. Nothing to do with Fred ! There was a lot of interpretive license taken on the definition of "smart casual" with varying degrees of conduct and manners to go with it. One could easily have a T-shirt and jeans clad dining companion with table manners and language to match. NOT IN EVERY CASE....before I get edited out. Breakfast and lunch was a total shambles. One reviewer likened it to Asda. It was plain the normally professional waiters were fed up with the mob-like behaviour of the passengers when jostling for tables. This behaviour proves the demand for tables-for-two. Many more two seater tables could be provided with simple splitting of four-seater tables. On occasions we were able to dine and breakfast on the deck, in the secret garden or with cabin service. This changed my days absolutely as breakfast and lunch times were to be "got over with" as opposed to being enjoyed with anticipation as was the evening meal. A fair percentage of the passengers matched the standards set by the Boudicca crew and a small percentage were badly behaved. The greater percentage were somewhere in between. The lounges accommodated people fly-catching,others with feet up on the furniture or tables. Scruffy track suite bottoms were in abundance. I was subject to abuse and ridicule in a lift from a party not appropriately dressed on a formal night. Remarks were passed in this vain more than once. "you make me look like a tramp" was one such comment. We were once big fans of hotels now taken over by the Britannia group and visited three of them before we realised they had set their stall out accommodating cheap coach parties, some including drinks packages. The very reason I've gone on a cruise instead. Meal times put me in mind of these establishments. Fred Olsen standards are high. However, the things that were important to me were nullified. The entertainment was o.k and the daytime activities and choice of environment was prolific. All would have found something.The preset gratuity system sat very uncomfortably with me. I saw it as some kind of manouvre to adjust the Olsen payroll. However, I reluctantly let it stand and, in fact, felt the need to tip further to our evening meal waiter and others otherwise excluded from the set system.Lastly, I got the feeling we were being dumped and got rid of on disembarking morning. The boat had to be empty by 8.00a.m, breakfast betwixt 6a.m & 8a.m with the cushion covers being removed the evening before together with cases in the corridor before 1.00a.m following a formal dress evening. The efficient helpful parking attendants/luggage handlers on arrival were notable by their absence on departure. I'll be doing a lot more research before I book my next cruise. Fred Olsen couldn't do more. (by the way, this ship is as about as stabilised as the waltzers, in case you want to know. It didn't bother us, though.)
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Cabin Review

Premier Suite
Cabin PS 9018
Great accommodation serviced beautifully. The suite saved the day for us.
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