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Explorer of the Seas Review

4.5 / 5.0
2,013 reviews

Cruise from Hell

Review for the Bahamas Cruise on Explorer of the Seas
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First Time Cruiser • Age 40s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Dec 2014
Cabin: Superior Oceanview Stateroom with Balcony

We had never been on a cruise before and this was my last cruise. Long lines everywhere - 3 hours on the ship, lines for the elevator, lines for food, lines for guest services. Don't waste your time in line for the food because it was disgusting. I am not sure if some of the food was edible. Never having been on a cruise before we didn't know things like what deck to go for the safety briefing, how to disembark, how to get off for the excursions. The entertainment was bad. Nothing to do in the way of activities and the choices were so limited. Don't be fooled by the advertisements!! The crew was not helpful. I felt as though my being there was putting them out. To top it off, I write a letter explaining my bad experience and I received a voice mail from someone not identifying himself and telling me reasons I am wrong. For example - he points out that I was disappointed in the food and he tell me that there are 5 meals and 3 of which are staples. What does that have to do with the taste and quality being bad? Even corporate customer service is bad. And he was referring to the dining room while I was referring to Windjammer. Then he just says have a good day and hangs up. No apology or empathy at all. Never go on Royal Caribean. I wish there was an option for no stars for some categories, but 1 star is as low as possible.

Cabin Review

Superior Oceanview Stateroom with Balcony

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