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Crystal Serenity Review

-- / 5.0
Editor Rating
292 reviews
43 Awards

Really terrible cruise - go if you want to get sick & get no help.

Review for Crystal Serenity to the Eastern Caribbean
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10+ Cruises • Age 70s

Rating by category

Value for Money
Public Rooms

Additional details

Sail Date: Jan 2015
Cabin: Penthouse Suite with Verandah

Embarkation was a horror. The ship was not docked where they told us- it was not at any terminal. We took about 15 or 20 minutes to locate the ship. There was no parking lot nearby. We had to drop off our luggage & park at a distant garage -hard to find. Then , there was no shuttle ( we were told there was ) so we had to take a taxi to the ship!! When we disembarked, the ship was, once again, not where they said we were docking. Another taxi ride to our car. Unacceptable service from Crystal.

Our suite was nice, but you cold hear chairs scraping overhead. After 48 hours on the ship, we both developed coughs & sore throats. You could hear coughing all over the ship. Went to the ships doctor after 2 more days - big mistake. He put us on antibiotics after saying we had viral infections. WRONG. Made us much sicker, & antibiotics are NOT for viruses.

We missed meals, shows, & 3 ports , due to feeling too sick to do anything.

Cabin Review

Penthouse Suite with Verandah

3 Helpful Votes
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