Sooooooooo disappointing after booking this cruise 13 months in advance. We departed on December 25 -- yes Christmas Day. We had booked ALL through Celebrity including airfare, transfers, etc. We felt secure knowing that with Celebrity taking care of all details, everything would go well. NOT. We arrived at 11.35 pm on December 25 (we flew out of Newark, NJ) only to discover that "Celebrity comes in on Friday nights to pick up." Which meant that there was no one there to meet us. We checked our multi-paged itinerary and noted yes they had the flight right; yes it said the time. Yes the check in at JWMARRIOTT is December 26 -- and in 15 more minutes it IS December 26 -- so what happened??? No one knew. A greeter from Azmara got us a cab -- we spoke no Spanish and they didn't speak English -- and suggested we get a receipt. It was $25 and we tipped $2 -- and asked for a receipt. Neither the driver nor the bellman at JWMarriott understood and so we got our bags and went to check in minus the receipt. It's 1:30 a.m. We are told "you are not supposed to check in until 3:00 p.m." and I said, 'Where do you want me to sleep tonight" and the deskclerk insisted i leave my credit card. Done. The next morning we began a horrible, irritating and unnecessarily bureaucratic discussion with ANYONE WHO WOULD LISTEN that we had nothing to do that day, no one picked us up and can ANYONE HELP US get situated.???? No. I called the Royal Caribbean executive offices -- it was a holiday so no one was there. I gave up Christmas Day on the advice of the booking agent that "Quito for two days is a must!!" before we cruised. I called the Emergency line and the only advice they gave me was "too bad you didn't have a receipt for the cab because without it, you won't get reimbursed. Which of course they explained they would Have done! At 7 p.m. on Friday night, the Celebrity supervisor finally talked to us and said they would cover the hotel room the night before; but because we DID NOT MIND THE ACTUAL TIME OF CHECK - IN (3 p.m. on December 26) we were BOTH AT FAULT. So no meals and without the cab receipt? No refund. I was actually so tired and disheartened that I had already given this cruiseline more than $28,000 for the two of us what the hell. They could take their $27 and you know what.
We had a good day in Quito. The tour is lovely and the guides are great. We then traveled most of Sunday to get to Baltra to board the ship. NOTE: THIS IS A VERY SMALL SHIP AND IS NOT IN THE LUXURY CLASS OF SHIPS AT ALL. I have cruised almost every line -- and believe me, this was basically a nice small ship that served some good lobster. It was the Holidays but on New Year's Eve they had no party planning at all. All 98 passengers milled around after dinner on the 4th deck -- which was awful -- and had to ask for Champagne at midnight. This was a very mixed crowd. Lots of families -- great -- and all ages. It could have been an amazing trip if the cruise director had planned for it. Monica, the cruise director, listened to no one. Example: I asked her why there were no hats, noisemakers, confetti -- anything -- to celebrate at midnight and she said, "oh your expectations are too high You're thinking we are a Celebrity cruise -- and we are not!" EXACTLY.
The excursions are varied for different levels of physicality -- but again, Monica did not describe them well at all. All she needed to do was show photos of the terrain so that we could understand the difference between difficult and easier. When you are not on an excursion, there is nothing to do. Staterooms are very very small -- all on 4th deck were like inside cabins but with a porthole. The suites are better -- 5th and 6th deck -- but with so few, you need to book two years in advance. I wish I had. You feel the ship swaying all the time and had to hang on to the railings to walk safely.
Tiny but well kept; beds were comfortable, and good closet space. Shower nice and roomy. You hear the anchor every morning and feel the ship sway all night long. you get used to it. Public rooms are nice; nothing is luxury at all. The breakfasts were fine; LUNCH IS THE BEST MEAL EVERY DAY; and dinner just all right except for lobster so whenever they have it, eat it!