As a couple who love to cruise, this being our fifth, we have never before felt happier to disembark.
Our outside stateroom was fine, with a very comfortable bed and the staff member (Mae) was lovely and kept our room spotless for which we were very grateful. We certainly had no issue with the majority of staff members who were friendly, helpful and courteous.
When we embarked Pacific Dawn, after 3 hours of procedure in very hot conditions, we did not even rate a ‘Welcome Aboard’. A staff member stood at the doorway and pointed the way to the lifts – there was not even a smile or a word of welcome. We eventually found our cabin 9105, deposited our hand luggage and went up to the Plantation Restaurant for a cool drink. We ordered a cold beer which was delivered to our table in a bottle – we hadn’t realised we would have to request glasses! We asked for glasses and then waited 10 minutes, and after a subsequent request, a warm glass was delivered to our table.
Although we booked a 2 berth cabin, our assigned room was a standard, ocean view four berth cabin, made into a queen bed with the bunks folded away which made it quite difficult to get around the bed - single beds would have been more practical. Everything was clean & tidy and maintained well.