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Crown Princess Review

4.5 / 5.0
Editor Rating
2019 reviews
3 Awards

Come Back New? No. Disappointed? Yes.

Review for Crown Princess to the Mexican Riviera
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LB Cruiser
First Time Cruiser • Age 40s

Rating by category

Embarkation
Dining
Public Rooms
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Cabin

Additional details

Sail Date: Jan 2015
Cabin: Oceanview

My cruise experience aboard the Crown Princess was not relaxing at all and I am disappointed with Princess Cruises. I have been on many cruises and I have to say that this was the worst cruise I have ever taken. It has shaken my faith in Princess. It was not one thing thing that went wrong but many.

First, our departure was delayed due to virus cleaning and we could not even board the ship until 6:30 p.m. The boarding process was disorganized and took aver an hour. The check in staff were not very friendly and we were told that our rooms were still not ready at the time of boarding. Once on board dinner was very rushed in the dining room due to the fact that the muster drill took place at 9:30 p.m. When we did go to our room after the drill we found trash on the floor and in the closet from the prior guest! There were also many stains on the carpet and the room did not look or feel very clean. We were very upset to find out that due to the delayed departure the show for the first night was canceled.

I wish I could say that the cruise got better the next day but it did not. The ship seemed very crowded and there were lines everywhere. We waited over an hour to go to afternoon tea, thirty minutes for pizza on deck and we even had to wait at the Crown Grill with reservations for dinner. The host at the Crown Grill was very rude to me as well. We arrived at the Grill about three minutes before our reservation and were told we would have to come back in three minutes!

Cabin Review

Oceanview

1 Helpful Vote

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