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We booked for a cruise on the QM2 over Christmas and the New Year and were excited to be sailing with Cunard for the first time. The Queen is gorgeous and ever so stylish and a joy to behold. We were late departing from Southampton due to a blocked exhaust pipe in one of the engines and our delay was compounded by an incoming tanker so instead of sailing circa 5 o'clock it was closer to midnight. The first part of the cruise was to New York with the seven sea days. Our first breakfast in the Britannia restaurant didn't get off to a good start as we requested tea and received coffee, asked for orange juice and had to chase it up, my partner's poached eggs on toast were stone cold and my eggs benedict were tepid; the waiter's reaction was one of indifference. Our evening meals weren't much better as it took up to two hours to serve three courses, my first starter included a frozen bead bun. On the whole our waiter tried his best but was let down by the kitchens and lack of support staff. Our wine waiter would win the world hide and seek championships, he was harder to contact than Beagle 2. We also endured a total engine shut down with no electric for 15 minutes, we had at least three minor fires on board, a chemical leak in the laundry and the public toilets were out of order nearly as much as they were in order. Drink prices on board boarder on the edge of thievery and then the 15% service charge is added. The duty free shop prices are a joke, duty free they might be but profiteering they are. This was our first and consequently last cruise on Cunard, the White Star service is a mockery.

Fantastic ship shame about the service

Queen Mary 2 (QM2) Cruise Review by Tyke28

2 people found this helpful
Trip Details
  • Sail Date: December 2014
  • Destination: Transatlantic
  • Cabin Type: Standard Inside
We booked for a cruise on the QM2 over Christmas and the New Year and were excited to be sailing with Cunard for the first time. The Queen is gorgeous and ever so stylish and a joy to behold. We were late departing from Southampton due to a blocked exhaust pipe in one of the engines and our delay was compounded by an incoming tanker so instead of sailing circa 5 o'clock it was closer to midnight. The first part of the cruise was to New York with the seven sea days. Our first breakfast in the Britannia restaurant didn't get off to a good start as we requested tea and received coffee, asked for orange juice and had to chase it up, my partner's poached eggs on toast were stone cold and my eggs benedict were tepid; the waiter's reaction was one of indifference. Our evening meals weren't much better as it took up to two hours to serve three courses, my first starter included a frozen bead bun. On the whole our waiter tried his best but was let down by the kitchens and lack of support staff. Our wine waiter would win the world hide and seek championships, he was harder to contact than Beagle 2. We also endured a total engine shut down with no electric for 15 minutes, we had at least three minor fires on board, a chemical leak in the laundry and the public toilets were out of order nearly as much as they were in order. Drink prices on board boarder on the edge of thievery and then the 15% service charge is added. The duty free shop prices are a joke, duty free they might be but profiteering they are. This was our first and consequently last cruise on Cunard, the White Star service is a mockery.
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Cabin Review

Standard Inside
Cabin IB 5187
Fairly comfy interior cabin.
Deck 10 Inside Cabins, Suite Cabins

Port & Shore Excursion Reviews